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Page 1 and 2:   EXQ: A Multiple-Item Scale for
Page 3 and 4:   that represent four service exp
Page 5 and 6:   Our study discovers that the fo
Page 7 and 8:   Appendix B: Profile of the Two
Page 9 and 10:   Appendix D: Measures of Study C
Page 11 and 12:   Appendix E: Measurement Reliabi
Page 13 and 14:   REFERENCES Abbott, L. (1955), Q
Page 15:   Diamantopoulos, A. and H. Winkl
Page 19:   Walsh, G. and S. Beatty (2007),

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