INDUSTRY & MANUFACTURING - ISS

128
FACILITY MANAGEMENT | CLEANING | SUPPORT | PROPERTY | CATERING | SECURITY
Canon Austria GmbH
Facts
Country Austria
Market segment Business Services & IT
Customer of ISS since 2008
Employees at customer 270
Customer sites 3
ISS employees on site 12
Description
For 70 years Canon has delivered leading edge imaging
technologies to customers across the world.
Established in 1937, Canon has grown into a global company
operating in a diverse range of markets, including Business
Solutions, Consumer Imaging, Broadcast & Communications,
Medical Systems and Industrial Products. An endless flow of ideas
and innovation has kept Canon at the forefront of its industry.
In choosing Canon’s products, businesses and consumers opt
for reliable, stylish and advanced technologies.
The headquarters of Canon Austria, a leading supplier of
imaging and document managing solutions for consumers and
corporate customers, is located in Vienna.
Service Mix
ISS Austria delivers IFS Management, Property Services (Technical
Maintenance), Support Services and Cleaning Services.
Contract History
ISS Austria’s service delivery started with Cleaning Services.
For the new headquarters Canon Austria decided to combine
various secondary processes, particularly with regard to cost
optimisation and increasing efficiency. Since 2008 ISS Austria
has delivered an IFS Solution with a large element of self-delivery.
What the Customer Says
“Canon’s goal and rationale in outsourcing a wide variety of FM
services was to concentrate on its core business by not being
distracted by FM tasks, improve quality and reduce costs if
possible.
When Canon issued the RFQ prior to moving into its new HQ
building in Vienna Oberlaa, it soon became clear that ISS was
the most complete provider of a wide portfolio of integrated
Facility Services without the need to work with third parties.
Canon chose ISS as a partner and since then has worked closely
together with ISS in a constant process of improvement and
increasing efficiency. During this time, more services than
originally planned have been included in the services delivered
by ISS.
Two international players, both leaders in their industry, met for
a great partnership”
Mr. Baldauf, CEO, Canon Austria