Promoting Patient Responsibility - Thurston County Chamber

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Adverse Events • Adverse events happen whether the result of error, known complications to treatment, or just bad luck • While significant efforts are taken to avoid adverse events, they are a part of medicine • It is what providers and staff do before and after an adverse event that largely determines how the patient will react to bad news Physicians Insurance A Mutual Company 50
Setting the Stage • Good patient rapport: some providers and staff members are naturals - others must work at it • Good rapport pays huge dividends especially when problems in care occur • Empathetic / honest communications set stage for good patient - provider relationships • Rapport building involves everyone from the front desk to the encounter room to the back office Physicians Insurance A Mutual Company 51
Page 1 and 2: Promoting Patient Responsibility Pr
Page 3 and 4: Promoting Patient Responsibility Co
Page 5 and 6: This can lead to sub-optimal outcom
Page 7 and 8: Patient’s Responsibilities • Pr
Page 9 and 10: Patients ignore medical advice…
Page 11 and 12: Accountability Goals • Promote ac
Page 13 and 14: Am I responsible for everything?
Page 15 and 16: Importance of Documentation • Oft
Page 17 and 18: Examples of Accountability Tools
Page 21 and 22: Example - Informed Refusal of Care
Page 23 and 24: More Accountability Tools • Patie
Page 25 and 26: Physicians Insurance A Mutual Compa
Page 27 and 28: Informed consent and the law • Ap
Page 29 and 30: Informed Consent- What is it? • I
Page 33 and 34: Example - Informed Refusal of Care
Page 37 and 38: Common reasons for Physicians Insur
Page 39 and 40: Terminating the physician-patient P
Page 41: Physicians Insurance A Mutual Compa
Page 44 and 45: When boundaries are crossed • Thr
Page 48 and 49: Setting Limits With Patients • Ed
Page 52 and 53: The Good News • Patients generall
Page 54 and 55: Adverse outcome - what now? • Do
Page 56 and 57: Avoid… • Blaming others / shift
Page 58 and 59: Apology and the Law • RCW 5.64.01
Page 60 and 61: Adverse Event Response • Document
Page 62 and 63: MD to JD - What They Want You to Kn
Page 64 and 65: “This is gonna hurt like hell”

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