Accessible Parking in Texas Fast Facts (PDF)

You can call the DPS office that you plan to visit and request a reasonable accommodation due
to your disability. You may also submit this online form several days in advance of your visit:
Accommodation Form. If your concerns are still not addressed, you may wish to call the DPS
Customer Service Line at 512-424-2600 (English) or 512-424-7181 (Spanish).
I cannot leave my home due to my disability. Can I still receive a driver’s
license or identification card?
You can apply for and receive an identification card without leaving your home if your disability
prevents you from applying in person. A DPS program called “Homebound” provides the
necessary services, including having your photograph taken in your home.
The Homebound program is not available for driver’s licenses.
To request services through the Homebound program, fill out this online form available through
DPS, indicating in the “questions” field that you are requesting Homebound services: Question
Form for DPS.
What should I do if I believe that I was wrongfully discriminated against
due to my disability during an application or renewal?
DPS has established an internal grievance policy. You can read more about it here: DPS
Grievance Policy.
Grievances should be submitted to:
Commander
Human Resources Bureau
5805 North Lamar Boulevard
P.O. Box 4087
Austin, Texas 78773-0251
(512) 424-5901
Veterans’ Information
I’m a veteran with a disability. Can I get my license or identification card
free of charge?
A driver’s license or identification card may be furnished to certain veterans with disabilities free
of charge. To find out more about the eligibility criteria, visit: Veterans' Exemption.
Further Questions
Contact: Texas Governor’s Committee on People with Disabilities at 512-463-5739.
http://www.gov.texas.gov/disabilities. Doc Revised 2011.
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