Access One Communications, Inc.

Version: 4Q04 Resale Agreement
12/14/04
Resale Agreement
Attachment 2
Page 4
shall provide such information within four (4) hours after request via electronic
access where available. If electronic access is not available, Access One shall
provide to BellSouth paper copies of customer record information, including
circuit numbers associated with each telephone number where applicable. If
BellSouth requests the information before noon, the customer record information
shall be provided the same day. If BellSouth requests the information after noon,
the customer record information shall be provided by noon the following day.
2.2.1 The Parties agree not to view, copy, or otherwise obtain access to the customer
record information of any customer without that customer's permission. The
Parties will obtain access to customer record information only in strict compliance
with applicable laws, rules, or regulations of the state in which the service is
provided. The Parties reserve the right to audit access to each Parties customer
record information. If a BellSouth audit of Access One’s access to customer
record information reveals that Access One is accessing customer record
information without having obtained the proper End User authorization, BellSouth
upon reasonable notice to Access One may take corrective action, including but
not limited to suspending or terminating Access One’s electronic access to
BellSouth’s OSS functionality. All such information obtained through an audit
shall be deemed Information covered by the Proprietary and Confidential
Information section in the General Terms and Conditions of this Agreement.
2.3 Ordering. BellSouth will make available to Access One electronic interfaces for
the purpose of exchanging order information, including order status and
completion notification, for non-complex and certain complex resale requests.
Specifications for access and use of BellSouth’s electronic interfaces are set forth
at BellSouth’s Interconnection Web site and are incorporated herein by reference
as they are amended from time to time. The process by which BellSouth and
Access One will manage these electronic interfaces to include the development and
introduction of new interfaces will be governed by the change management process
as described below.
2.3.1 Access One shall place orders for services by submitting a local service request
(“LSR”) to BellSouth. BellSouth shall bill Access One an electronic service order
charge at the rate set forth in the applicable Attachment to this Agreement for each
LSR submitted by means of an electronic interface. BellSouth shall bill Access
One a manual service order charge at the rate set forth in the applicable
Attachment to this Agreement for each LSR submitted by means other than the
electronic Interfaces (e.g. mail, fax, courier, etc.). An individual LSR will be
identified for billing purposes by its Purchase Order Number (“PON”).
2.3.1.1 Access One may submit an LSR to request that an End User’s service be
temporarily suspended, denied, or restored. Alternatively, Access One may submit
a list of such End Users if Access One provides a separate PON for each location
on the list. Each location will be billed as a separate LSR.
CCCS 53 of 85