MailPro May/June 2012 - USPS.com

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FYI The Postal Service has one of the largest materialhandling systems in the world for moving mail. There are more than 200 miles of conveyors within postal processing facilities. 6 MAY/JUNE 2012 INTERCEPT, THEN REDIRECT SOMETIMES, IT’S TIME TO GO FOR THE INTERCEPTION USPS Package Intercept service enables mailers to request a mailpiece be returned or redirected before final delivery is made to the original address. “Whether it’s the wrong product, a case of buyer’s remorse or a birthday present mistakenly sent to the wrong relative, customers sometimes need to intercept a shipment and this service is designed to meet those needs,” says Gary Reblin, vice president, Domestic Products. This service is offered for letters, flats and packages with a tracking barcode. It’s available for any domestic shipment except Standard Mail and Periodicals. Launched last January, USPS Package Intercept service replaces the former recall of mail process. The service is available for both retail and commercial customers. Effective June 24, new features will be introduced, including an electronic process for commercial customers to register and request this service through the Business Customer Gateway at usps.com. Shipments are intercepted at the initial destination delivery unit and returned to the mailer. Additional options for customers who use the new online commercial application are redirecting a shipment to a new address or to a Post Office as Hold For Pickup service. For commercial customers, intercepted items will be redirected as Priority Mail unless the mailpiece is returned to the mailer and was originally sent as Express Mail, Priority Mail or First-Class Mail. For more details about USPS Package Intercept service, refer to the Domestic Mail Manual. GIFT IT! SAY IT! SEND IT! Approximately 2,300 Post Offices are participating in a test program to promote the combined purchase of American Express gift cards and greeting cards with the use of Priority Mail shipping. The promotion provides customers the ease of being able to select everything they need to “Mail a Smile” from one convenient display in the customer lobby. The display contains American Express Classic Gold gift cards and special occasion gift cards in varied amounts. Customers can select from 12 different alloccasion greeting cards priced from $2 to $3.95. Gift cards make the perfect gift for any occasion. It’s the giftgiving season — Father’s Day, graduations, weddings and birthdays. Stop by your local Post Office to stock up now. Customers can buy a gift card, greeting card and stamp and mail their gift — all at one Post Office. Make your gift extra special and mail the gift card and greeting card using the Priority Mail gift card envelope. “Make a Smile” lobby displays LOOK UP PRICES ON YOUR MOBILE NO DOWNLOADS NECESSARY On the road? In a hurry? Need a quick reference for a price or whether you should use a customs form? Trying to figure out which mobile device you should choose? No need to worry — and no need to download another app. We have “mobilized” our price calculators and customs forms indicator for all mobile devices. Whether you use an iPAD, Droid or iPhone, the new, mobile Postal Explorer website brings its postage price calculators to mobile devices so you can find what you’re looking for without having to download a single thing. Go to pe.usps.com and click on one of the price calculators or go directly to postcalc.usps.com. So easy. So convenient. Make it one of your “favorites.”
POSTAL NEWS BRIEFS PAUL VOGEL NAMED PRESIDENT, DIGITAL SOLUTIONS; NAGISA MANABE NEW CHIEF MARKETING AND SALES OFFICER In mid-May, the Postal Service launched a Digital Solutions group, which will lead efforts to produce new digital products and services for USPS, and will be led by Paul Vogel as president. Additionally, Nagisa Manabe joined the Postal Service as Chief Marketing and Sales Officer responsible for all domestic and international product marketing, development and management, as well as the Sales organization. Manabe comes to USPS from the Coca Cola Company, where she served EXPORT COMPLIANCE USPS UPDATES INTERNATIONAL MAIL ACCEPTANCE PRACTICES T o ensure customer compliance with federal export regulations, the Postal Service has updated its international mail acceptance practices. Among changes that went into effect May 21, the Postal Service now requires customers to electronically create a customs declaration — using Click-N-Ship, an authorized PC Postage vendor or USPS Web Tools — for international mail to be picked up from customer mail boxes and blue REUSABLE MAILPIECES REQUIRE PCSC APPROVAL T o go green, more mailers are designing reusable mailpieces. A recipient removes part of a mailpiece or refolds it to cover the delivery address. This displays only the delivery address of the original sender for return. While this practice is innovative, it’s important that all mailpieces are properly processed and recognized by Postal Service equipment. Mailers as vice president of New Growth Platforms. Prior to her work at Coca Cola, Manabe was vice president of Marketing for Diageo Guinness USA, the beer and malt beverage division of one of the world’s leading spirits, wine and beer companies. She began her career at Procter & Gamble in 1991, and over the past 20 years has held various key positions working on marketing and new product development for more than 30 brands. collection boxes or by free package pickup. International mail with a customs declaration that has not been completed electronically only can be accepted at USPS retail service counters, where retail associates then will enter the information electronically. USPS is working with Approved Shippers, Contract Postal Units and other non-postal retailers to ensure compliance with the new acceptance practices. should request approval for reusable mailpieces from the USPS Pricing and Classification Service Center (PCSC). Mailers must submit three to five samples of any new designs to: Manager, PCSC 90 Church Street, Suite 3100 New York, NY 10007-2951 A specialist will review the design for mailability. Volume 6 Number 3 Editorial Sandra Andrews Warren Duffie Paula Rabkin Ilze Sella Yvonne Yoerger Design Teresa Strayer Patrick Donahoe Postmaster General and Chief Executive Officer Jeff Williamson Vice President, Pricing Sam Pulcrano Vice President, Corporate Communications MailPro is published by U.S. Postal Service Corporate Communications and Pricing. USPS eagle symbol and logotype are registered marks of the United States Postal Service. © 2012 United States Postal Service. The following are among the many trademarks owned by the United States Postal Service: United States Postal Service ® , U.S. Postal Service ® , USPS ® , Post Office, First-Class Mail ® , usps.com ® , Click- N-Ship ® , Express Mail ® , Priority Mail ® , Standard Mail ® , Intelligent Mail ® , Parcel Select ® , Express Mail International ® , Signature Confirmation, Certified Mail, Delivery Confirmation, Registered Mail, ZIP Code, Carrier Pickup, Priority Mail International, First-Class Mail International, Postal Explorer ® , RIBBS and FOREVER ® . This is not a comprehensive list of all Postal Service marks. Send address corrections and subscription requests to: MailPro NATIONAL CUSTOMER SUPPORT CENTER US POSTAL SERVICE 6060 PRIMACY PKWY STE 101 MEMPHIS TN 38188-0001 fax: 901-681-4521 email: mncsc@usps.com Send stories, photos and editorial suggestions to: EDITOR MailPro US POSTAL SERVICE 475 L’ENFANT PLAZA SW RM 10541 WASHINGTON DC 20260-3100 fax: 202-268-2392 email: mailpro@usps.com See our Privacy Policy on usps.com. Online services: usps.com ribbs.usps.gov pe.usps.com MailPro about.usps.com/mailpro PCC website/PCC Insider: usps.com/business/get-training-learn-to-grow.htm. FYI The Postal Service is the first federal agency — and the first company in North America — to receive the prestigious Gold Award from The Climate Registry for its sustainability efforts and leadership in reducing greenhouse gas (GHG) emissions. Gold status is awarded to organizations that demonstrate GHG emissions reductions of more than 5 percent. MAY/JUNE 2012 7
Page 1 and 2: THE BUSINESS OF SHIPPING PAGE 4 U.S
Page 3 and 4: POSTAL SERVICE MODIFIES NETWORK CON
Page 5: POSTAL SERVICE LOSSES $3.2 BILLION

MailPro May/June 2012 - USPS.com

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