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LOGISTICS COST AND SERVICE 2005 - Supply Chain Consulting

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Definition<br />

Customer Service Levels<br />

The prompt and complete delivery of goods<br />

ordered<br />

Measurements<br />

Prompt = 7.7 days total order cycle time<br />

Complete<br />

Orders 88%<br />

Lines 92%<br />

Units 94%<br />

Establish, Inc./Herbert W. Davis and Company www.establishinc.com<br />

Copyright © <strong>2005</strong>, Herbert W. Davis and Company/Establish, Inc.

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