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Context Report and Long Range Financial Plan

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Importance Rating<br />

Well managed, competitive city<br />

5.0<br />

4.0<br />

3.0<br />

2003 Citizen<br />

Satisfaction<br />

Survey<br />

Primary areas for<br />

improvement<br />

11<br />

12<br />

13<br />

15<br />

16<br />

Note: Quadrant axes set at 3.7 mean<br />

satisfaction rating, 4.1 mean importance<br />

rating<br />

2.0 3.0 4.0 5.0<br />

5<br />

14<br />

17<br />

21<br />

19<br />

22<br />

10<br />

Satisfaction Rating<br />

1<br />

18<br />

9<br />

6<br />

4<br />

3<br />

8<br />

20<br />

2<br />

7<br />

1. Police Services<br />

2. Fire Rescue<br />

3. Emergency Medical Services<br />

4. Public Library<br />

5. Public Transit<br />

6. Garbage & Recycling<br />

Collection<br />

7. Parks & Green Spaces<br />

8. Recreational Facilities<br />

9. Recreational Programs<br />

10. Sewer Services<br />

11. Winter Road Maintenance<br />

12. Summer Road<br />

Maintenance<br />

13. Rush Hour Traffic Flow<br />

14. Economic Development<br />

15. Assessment & Taxation<br />

16. Subsidized Social Housing<br />

17. Social Programs &<br />

Services<br />

18. Community Development<br />

19. Permit & Inspection<br />

Services<br />

20. Attractions<br />

21. L<strong>and</strong> Use <strong>Plan</strong>ning<br />

22. Bylaw Enforcement

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