Gulliver's Newsletter 3 - Gullivers

l Hotline 0870 850 9990 ••• www.gullivers.co.uk ••• General Hotline 0845 260 0999 ••• Municipal Hotline 0870 850 9990 ••• w
Staff Spotlights...
Ben Darnley - Head of Business Gloucester,
first joined Gulliver’s in 2006.
Initially employed
in Bristol as a Rental
Assistant, Ben quickly
excelled in the role and
after just 12 months
was promoted to the
Municipal Hire Manager
- our 0870 850 9990
Hotline number- and main
point of contact for the
company for municipal
hire enquiries. Needless to say the knowledge that Ben
gained whilst focusing on the Municipal vehicles is a
little enviable.
Natural progression saw Ben develop this role and
transfer over to become a member of the Sales Team
in 2011, expanding his knowledge further to include
general vehicles. Concentrating on the Bristol Area,
Ben focused on developing new business for the
Bristol Business unit. Soon after taking on the Business
Development role, the vacancy for Head of Business -
Gloucester became available and being proactive Ben
jumped at the opportunity when it was offered to him.
Initially a 6 month secondment, it soon became
apparent from the positive changes and growth of the
business unit that Ben would be staying at Gloucester
on a permanent basis.
When questioned on his future plans and visions for
Gloucester he replied, “I’d like to see Gloucester fleet
size to increase to 250 or over within 2013, this will
hopefully partly due to developing both the customer
base we have with companies such as Wincanton as
well as developing new business connections”.
On a social note Ben is an avid sports fan, with a keen
interest in both football and rugby. Like most of us he
enjoys socialising with friends and can be found parttaking
in the odd game of poker at the weekend.
A welcoming intorduction from Jason
Jones - Gulliver’s Engineering Director.
‘’I joined Gulliver’s Truck Hire on the 1st February 2013
after meeting with Philippe Harding and members of
the board in the November. What struck me was the
passion to succeed and the loyalty to the Gulliver’s
brand. It was also very clear that values such as quality
and customer care were fundamental and essential
within the business.
I have been in the industry for over 25 years, starting
out as an apprentice technician for BRS (British Road
Services). During the 1990’s I held numerous workshop
management positions and progressed to Depot
manager controlling the workshop and rental business .
Late 90’s early 2000’s I went into the Aviation Ground
Support division which was totally different than
anything I had previously been involved in, Managing a
workshop with 120 staff and 1,000 pieces of equipment
(some international). Different culture and a different
mind-set, however Customer care was paramount .
I then had the opportunity to centralise the
management of 17 airports engineering in the UK and
ROI whilst maintaining the local customer service.
This was a challenge as the 17 airports consisted of 4
companies that had been acquired . So we had different
company views , spread across the country and differing
maintenance regimes. This did align and made the
company one of the leading businesses in the industry
for asset management, maintenance, cost control and
availability.
Plans for Gulliver’s are; Develop a single maintenance
program across the business, streamline the supplier
network using preferred parts suppliers, work closer
as company departments, share best practice, work as
one company and not just focus on our own business
unit, drive more business back into our own facilities
and condense 3rd party repairers.
These should not be
new ideas but ones that
we should all share, at
the end of the day the
customer comes first and
it is our duty to deliver a
quality assured service.”
The “A” Team
Congratulations...
Ryan Browning - Accounting graduate from Staffordshire University, joined Gulliver’s in
September 2006 as a Trainee Account.
Through sheer hard work and determination Ryan has progressed to the position of
Company Accountant and in March 2012, following his final professional exams has
obtained Qualification with the Institute of Chartered Certified Accountants.
Our Aspirations, our Aim and our Ambition it to be
“World Class”
The dual role of the unit is to provide services to the Sales and Operations teams and to ensure good controls all round for the business.
gullivers.co.uk ••• General Hotline 0845 260 0999 ••• Municipal Hotline 0870 850 9990 ••• www.gullivers.co.uk ••• General Hot