Reservations Services Manual, 24th Edition effective 1 ... - IATA

Reservations Services Manual
8.6 Other Agreements....................................................................................................................................... 53
8.7 Multilateral Agreements............................................................................................................................... 53
8.8 Code Share Agreements............................................................................................................................. 53
Chapter 9—Passenger Reservation Record............................................................................................................55
9.1 General........................................................................................................................................................ 55
9.2 PNR Elements............................................................................................................................................. 55
9.2.1 Record Locator ............................................................................................................................. 56
9.2.2 Name Element..............................................................................................................................57
9.2.3 Flight Element............................................................................................................................... 58
9.2.4 Auxiliary Service Element.............................................................................................................60
9.2.5 Supplementary Service Element ..................................................................................................61
9.2.6 Point of Sale Information .............................................................................................................. 62
Chapter 10—Prereserved Seat Selection................................................................................................................. 65
10.1 General........................................................................................................................................................ 65
10.2 Seat Map Display ........................................................................................................................................ 65
10.3 Assigning a Seat ......................................................................................................................................... 66
10.3.1 Type of Seat .................................................................................................................................67
10.4 Response to Seat Request ......................................................................................................................... 67
10.5 Changing a Prereserved Seat.....................................................................................................................68
10.6 Cancel Seats with an Itinerary Change.......................................................................................................68
10.7 Schedule Change Affecting Assigned Seats...............................................................................................68
10.8 Change of Gauge Flights (Aircraft Change Enroute) ..................................................................................69
Chapter 11—Customers Requiring an Extra Seat...................................................................................................71
11.1 General........................................................................................................................................................ 71
11.2 Reservation Procedure................................................................................................................................ 71
11.3 Charges for Extra Seat................................................................................................................................ 71
Chapter 12—Promotional Information ..................................................................................................................... 73
12.1 General........................................................................................................................................................ 73
12.2 Entering Frequent Traveler Numbers into PNR ..........................................................................................74
12.3 Spending Miles for Free Travel ................................................................................................................... 74
12.4 Spending Miles for Upgrades......................................................................................................................75
12.5 Service Level Upgrades on Partner Flights.................................................................................................76
12.6 Tracking the Usage of Frequent Traveler Miles..........................................................................................76
Chapter 13—Passenger Security Information.........................................................................................................79
13.1 General........................................................................................................................................................ 79
13.2 Passenger Security Information ..................................................................................................................79
13.2.1 Passenger Travel Document Information.....................................................................................80
13.2.2 Passenger Other Supplementary Information ..............................................................................80
13.2.3 Passenger Address Information ...................................................................................................81