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References 10 1. Rodin J, Janis I. The social power of health-care practitioners as agents of change. J Soc Issues 1979;35:60-81. 2. Ruben BD. The health caregiver-patient relationship: pathology, etiology, treatment. In: Ray EB, Donohew L, eds. Communication and health: systems and applications. Hillsdale: Lawrence Erlbaum, 1990:51-68. 3. Thompson TL. Patient healthcare: issues of interpersonal communication. In: Ray EB, Donohew L, eds. Communication and health: systems and applications. Hillsdale: Lawrence Erlbaum, 1990:27-50. 4. Hargie ODW, Morrow NC, Woodman C. Pharmacist’s evaluation of key communication skills in practice. Patient Educ Couns 2000;39:61-70. 5. Stone G. Patient compliance and the role of the expert. J Soc Issues 1979;35:34-59. 6. DiMatteo M. A social psychological analysis of physician-patient rapport: toward a science of the art of medicine. J Soc Issues 1979;35:12-33. 7. Taylor S. Hospital patient behaviour: reactance, helplessness or control? J Soc Issues 1979;35:156-184. 8. Gordon T, Edwards WS. Making the patient your partner: communication skills for doctors and other caregivers. Westport: Greenwood Publishing Group Inc, 1995. 9. Northouse PG, Northouse LL. Health communication: strategies for health professionals. 2nd edn. Norwalk: Appleton & Lange, 1992. 10. Landis NT. Lessons from medicine and nursing for pharmacist-patient communication. Am J Health Syst Pharm 1996;53:1306-1314. 11. Ley P. Communicating with patients: improving communication, satisfaction and compliance. London: Chapman and Hall, 1988. 12. Verheyen F, Muhlbauer K, Schulz M. Patient education – how to communicate with patients. Int Pharm J 1998;12:118-120. 13. Cole K. Crystal clear communication: skills for understanding and being understood. 2nd edn. French's Forest: Pearson Education Australia, 2000. 14. Van Dulmen S. The key to good healthcare communication. Patient Educ Couns 2002;46:233- 234. 15. Winfield AJ, Richards RME. Pharmaceutical practice. 2nd edn. Edinburgh: Churchill Livingstone, 1998. 16. Burgoon JK, Buller DB, Woodall WG. Nonverbal communication: the unspoken dialogue. 2nd edn. New York: McGraw-Hill, 1996. 17. Nyman KC. Successful consulting: a practical introduction to consulting skills in general practice. Victoria: The Royal Australian College of General Practitioners, 1996. 18. Metcalf C. Stoma care: exploring the value of effective listening. Br J Nurs 1998;7:311-315. 19. Dew D, Jensen PJ. Phonetic processing: the dynamics of speech. Columbus: Merrill, 1977. 20. McBride G. Interactions and the control of behaviour. In: Kendon A, Harris RM, Key MR, eds. Organisation of behaviour in face to face interaction. The Hague: Mouton, 1975: 415-425. 21. McNeill D. The acquisition of language: the study of developmental psycholinguistics. New York: Harper and Row, 1970. 22. Argyle M. Bodily communication. 2nd edn. London: Methuen, 1988. 23. Robinson JD. Getting down to business: talk, gaze, and body orientation during openings of doctor-patient consultations. Hum Commun Res 1998;25:97-123. 24. De Roten Y, Darwish J, Stern DJ, Fivaz-Depeursinge E, Carboz-Warnery A. Nonverbal communication and alliance in therapy: the body formation coding system. J Clin Psychol 1999;55:425-438.
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