Hyde Life October 2012.indd - Hyde Housing Association
Hyde Life October 2012.indd - Hyde Housing Association
Hyde Life October 2012.indd - Hyde Housing Association
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Reports<br />
Message from<br />
Steve White<br />
Chief Executive of<br />
The <strong>Hyde</strong> Group<br />
Since our last Report<br />
so much has changed,<br />
both in the way we’re<br />
structured as a business,<br />
and how we serve our<br />
residents.<br />
Naturally, to be able to<br />
make this transformation,<br />
we’ve had to go through<br />
some challenging times, but<br />
the results we’re beginning to<br />
see, especially in improving<br />
performance figures, justify<br />
the changes. Looking back<br />
over the year, we’ve seen<br />
many milestones along<br />
the way. We launched our<br />
Resident Engagement<br />
Strategy, Residents’ Matters,<br />
placing our residents firmly at<br />
the heart of what we do. We<br />
published ground breaking<br />
resident involvement<br />
research and focussed on<br />
resident led scrutiny and<br />
involvement through the<br />
creation of six RACs.<br />
We brought together<br />
customer services<br />
departments and we<br />
prepared the way for<br />
improvements to services at<br />
local offices.<br />
<strong>Hyde</strong> is committed to<br />
providing an excellent<br />
service and aims to make<br />
a lasting difference to our<br />
residents every day.<br />
We are grateful to our<br />
residents for their partnership<br />
with us.<br />
This the second year that a full Residents’<br />
Annual Report has been produced. Our<br />
involved residents once again played an<br />
active part in helping to create it.<br />
Residents’<br />
Annual Report<br />
at a glance<br />
Lee Robinson, Chair of<br />
<strong>Hyde</strong>wide Residents’ Voice:<br />
I’m extremely proud<br />
Copies of the Report were given to<br />
members of our Resident Assurance<br />
Committees (RACs) and were<br />
available at The <strong>Hyde</strong> Group Annual<br />
Meeting which some residents<br />
were invited to attend. For those<br />
of you who may not have had a<br />
chance to see the Report as yet, here’s<br />
a summary of what was in it. Go to the<br />
<strong>Hyde</strong> website to view the full Report.<br />
<strong>Hyde</strong>’s Finances<br />
of the look and feel of<br />
this report, but more<br />
than that, I’m pleased<br />
with the informative<br />
content which is so<br />
useful to residents.<br />
This is exactly the<br />
kind of information we<br />
need to continue making<br />
an impact on the services we<br />
receive.<br />
<strong>Hyde</strong>’s finances are healthy because we manage our income and costs effectively. Our<br />
Financial statements and Annual Review for 2011/12 are available on the <strong>Hyde</strong> website.<br />
Where every pound comes from and how it is spent<br />
Where does the money come from? How did we spend the money we received?<br />
Rents 70p Interest charge on loans 27p<br />
Service charges 6p <strong>Housing</strong> maintenance 12p<br />
Leasehold and management 6p Central services 11p<br />
fee<br />
Outright sales and market 6p <strong>Housing</strong> management 10p<br />
rent<br />
Shared ownership sales 5p Estate services 7p<br />
Supporting people income 2p <strong>Housing</strong> depreciation and other charges 7p<br />
<strong>Hyde</strong> Plus income 1p Outright sale and market rental costs 4p<br />
Local authority grants 1p Shared ownership costs 4p<br />
Other 3p Office rents 4p<br />
Supporting People costs<br />
2p<br />
Contract management<br />
2p<br />
Stock renewal<br />
1p<br />
<strong>Hyde</strong> Plus costs<br />
1p<br />
Other costs<br />
8p<br />
If you have any queries, call our Customer Services Centre on freephone 0800 389 3576 or email customerservices@hyde-housing.co.uk 9<br />
For text relay from a text phone add 18001 before the number you want to call or to use Text phone dial 0208 297 7501