EK Panel Meeting minutes January 2012 - Hyde Housing Association

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Minutes Actions 1. 1.1 Welcome and Introductions Welcome from AB, introductions around the table. CR informed the panel that Jeff Matthews (JM), an experienced temporary Housing Officer, is currently managing Kelly Bristow’s patch whist she is on maternity leave, following the departure of David Greenway. 2. 2.1 Election of Chair At the meeting on the 11 th October 2011 it was agreed by the panel that KI and AB would share responsibilities and chair alternate meetings. KI sent her apologies for the meeting, so it was therefore decided that AB chair today’s meeting. 3. 3.1 3.2 Minutes of the last meeting and matters arising 12.8 – FG at the last meeting to arrange visit to JR to inspect the suitability of his loft for insulation. FG visited JR and meeting was arranged with contractor but FG is not yet aware of the outcome. Minutes of the previous meeting were agreed as a true record. 4. Staff Reports 4.1 4.2 4.3 Mandy Apps – Housing Officer - panel feedback / questions following report MA apologised to the panel that the estate inspection figures requested at the last meeting were not included in the reports. She explained that this information is easy to access and will be provided for the next set of reports produced for the panel. MA suggested that contact is made with Claudine Collins-Hermanstein. JB to speak with CC-H to develop relevant and comparable statistics for inclusion in future reports. MA also provided clarification that EI’s are designed to score communal areas, CR adding that one of the aims is to monitor the performance of contractors and grounds maintenance. Final scores will not necessarily be affected by individual poorly maintained gardens. For each area scores are rated between zero and four and computer programme Snap generates the overall estate rating. The panel asked for the EI scoring sheet to be brought to the next meeting. JB to obtain a copy of the form and distribute to the panel at the next meeting. JB JB 5. 5.1 Jeff Matthews – Housing Officer - panel feedback / questions following report JM highlighted an error in the report provided to the panel. The Housing Officer Fund section is incorrect and has used SB’s area examples of funds used. 2
5.2 JM also noted that resident attendance was low at EI’s due to the patch handover. 6. 6.1 6.2 6.3 6.4 7. 7.1 7.2 7.3 8. 8.1 8.2 Sue Bradford – Housing Officer - panel feedback / questions following report CR commented that there are no formal complaints on JM or MA’s patches, however there are two on SB’s as follows: One stage 0 complaint regarding use of parking spaces at Silvanus House and Minerva Court. Hyde are working with local partners to resolve. Stage 2 complaint, also at Silvanus House, regarding tree work in the area. Hyde understood that residents wanted a hard cut back of the trees on the estate, however resident were unhappy with the work. As a compromise it has been agreed that Hyde will re-plant five trees at no expense to residents. The panel suggested that there may be an opportunity to apply for trees via the Woodland Trust’s Jubiliee project. Hyde Plus are supporting a tree planting project with residents in South London. LT informed the panel that there is the possibility of some trees for Silvanus through the Woodland Trust Jubilee trees bid. LT to keep Housing Management updated. Nic Haig – Anti-Social Behaviour Coordinator – panel feedback / questions following report NH highlighted that the current report now includes customer satisfaction performance information, as promised. NH asked whether the panel found the information useful or whether any additions were needed. NH provided 3 rd quarter information for 2011 / 12 and compared again the 3 rd quarter of 2010 / 11 to show the significant improvement in satisfaction over the year. CR commented that Q5 ‘That the victim / witness was satisfied with the method / frequency they were kept informed of the case progress’ has only had a one percent increase over the year, which is common across the board internally and externally. The Kent Housing Managers Group are currently comparing statistics and processes, looking for best practice for potential improvements on this particular issue. Louise Thompson – Regeneration Coordinator - panel feedback / questions following report LT asked whether the panel have any questions or whether any further information is required in the Hyde Plus report for future meetings. No further suggestions for information from the panel. DH added to the report that she organised a Christmas party as well as the half term events mentioned in the report. DH is also hoping to receive some funding for a Big Lunch, tying in with the Jubilee celebrations. LT and Lindsay Wake are meeting with DH this week to discuss possible funding bids. LT 3
Page 1: Meeting of the East Kent Panel Held
Page 5 and 6: 10.2 10.3 10.4 JB emphasised feedba

EK Panel Meeting minutes January 2012 - Hyde Housing Association

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