Jolanta Stepniak.pdf - IATUL

Division’s key issue
• Quality management and performance
measurement – looking for new principles of
library assessment
• Changes in management styles and related
issues of recruitment, training and
succession planning
• Communications and marketing strategies
for library services and products
• Implications of the electronic information
age for libraries and their managers
2 June 2009 IATUL SIG-SOQM 8