Emotional Labour and Organisations: A Developing Field Ruth ...
Emotional Labour and Organisations: A Developing Field Ruth ...
Emotional Labour and Organisations: A Developing Field Ruth ...
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Conclusion<br />
These issues go to the heart of normative debates around the concept of emotion work<br />
<strong>and</strong> emotional labour. Recent work has accordingly reflected on core tensions within<br />
different traditions of emotion research, on the impact of commercialisation on<br />
emotional life <strong>and</strong> on well-being at work <strong>and</strong> has explored aspects of emotional<br />
labour in different work <strong>and</strong> employment settings. All these themes offer insights into<br />
the performance of emotional labour <strong>and</strong> some of the consequences of such work for<br />
workers, managers, customers <strong>and</strong> clients. A rich research field indeed!<br />
Reference<br />
Hochschild, A. (1983) The Managed Heart. Berkeley: University of California
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