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US Glass - April 2008 - USGlass Magazine

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processes necessary to fabricate and distribute flat glass<br />

products to commercial markets.<br />

KEMA performs renewal audits every three years for<br />

recertification. They review internal audit reports, corrective<br />

actions taken, customer satisfaction processes,<br />

continual improvement processes, management involvement<br />

requirements and process audits throughout the<br />

plant. This is the ninth year that JEB has had an ISO program<br />

in place.<br />

To maintain its certification, senior management conducts<br />

monthly meetings to discuss ISO issues. In addition,<br />

they also make customer satisfaction calls and conduct customer<br />

forums twice a year to receive suggestions on how<br />

they can improve service.<br />

❙❙➤ www.jeberkowitz.com ■<br />

The BIG Opportunity in <strong>Glass</strong> Restoration<br />

SRP ® has a great opportunity for people who want<br />

to save glass, cut waste or make extra money by<br />

expanding their services. Not only is the SRP <strong>Glass</strong><br />

Restoration System cost-effective, it’s also the most<br />

efficient and versatile professional glass restoration<br />

system on the market today. Discover just how BIG<br />

the potential can be for saving glass or by adding<br />

glass restoration to your business. Call today for a<br />

free video and more information.<br />

Shat R Proof Corp.<br />

(800) 328-0042<br />

www.shatrproof.com<br />

SRP is a registered trademark of TCG International Inc.<br />

www.usglassmag.com <strong>April</strong> <strong>2008</strong> | <strong>US</strong><strong>Glass</strong>, Metal & Glazing 21

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