Mentor Handbook Version 1.1 - the University Offices - University of ...
Mentor Handbook Version 1.1 - the University Offices - University of ...
Mentor Handbook Version 1.1 - the University Offices - University of ...
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
<strong>Mentor</strong>ing Techniques - Asking Questions<br />
Type Example Useful for Not useful for<br />
Open Questions<br />
Where more than one–<br />
word answers are<br />
required<br />
What?, how?, why? To get <strong>the</strong>m talking With a talkative person,<br />
when <strong>the</strong>y are talking<br />
and not getting<br />
anywhere<br />
Closed Questions<br />
Where a yes/no is<br />
needed<br />
Would you….?<br />
Have you….?<br />
To gain commitment<br />
To clarify/check<br />
When no information<br />
forthcoming<br />
Hypo<strong>the</strong>tical<br />
Questions<br />
Where a hypo<strong>the</strong>tical<br />
picture is painted for an<br />
answer<br />
How might you set<br />
about…?<br />
Where a situation is<br />
new/strange to <strong>the</strong>m<br />
Where <strong>the</strong> hypo<strong>the</strong>tical<br />
situation is too far<br />
removed from<br />
experience/reality<br />
Probing Questions<br />
Where more detail is<br />
sought<br />
Tell me more…<br />
What happened<br />
next….?<br />
Exploring particular<br />
events/possibilities<br />
When fur<strong>the</strong>r detail<br />
avoids issue/causes<br />
pain<br />
Think through<br />
questions<br />
Where <strong>the</strong> questioner<br />
helps <strong>the</strong> speaker to<br />
think through to<br />
possible consequences<br />
What will that do?<br />
How would X react?<br />
Getting <strong>the</strong>m to identify<br />
consequences for<br />
<strong>the</strong>mselves<br />
Where <strong>the</strong>ir experience<br />
is not sufficient to cope<br />
with it<br />
Reflective Questions<br />
Where <strong>the</strong> questioner<br />
reflects what <strong>the</strong><br />
speaker has just said<br />
So you think…?<br />
So what you’re saying<br />
is….<br />
Presenting back to<br />
<strong>the</strong>m <strong>the</strong>ir own words/<br />
thoughts<br />
When <strong>the</strong>y have<br />
drained <strong>the</strong>mselves<br />
Non-Questions Silence, mmmm When encouragement<br />
is needed but <strong>the</strong>y<br />
have not finished<br />
When silence is hurting<br />
and no longer<br />
productive<br />
8
Change language