Course Syllabus - Mahidol University International College
Course Syllabus - Mahidol University International College
Course Syllabus - Mahidol University International College
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
10. <strong>Course</strong> Outline<br />
Hours<br />
Week Topics Lecture Lab Self‐<br />
Study<br />
Overall structure and operation of hospitality<br />
industry<br />
• Hotel organization chart and its reporting<br />
1<br />
line<br />
• Knowledge of overall operation of each<br />
4 0 8<br />
department<br />
• General relationship of each department<br />
and how it functions<br />
Role of housekeeping and its relationship<br />
with other departments<br />
• Housekeeping department and its role and<br />
2 responsibility<br />
4 0 8<br />
• Housekeeping organization chart<br />
• Positions and job descriptions in<br />
housekeeping department<br />
Role of housekeeping and its relationship<br />
with other departments<br />
3<br />
• Relationship of housekeeping department<br />
with others particularly front office, food<br />
4 0 8<br />
and beverage as well as engineering<br />
departments<br />
Planning and organizing housekeeping<br />
department<br />
• Planning the work in housekeeping<br />
department<br />
4 • Area inventory<br />
4 0 8<br />
• Frequency schedule<br />
• Performance standard<br />
• Productivity standard<br />
• Supply and equipment inventory level<br />
Housekeeping standards / trends<br />
5 • Housekeeping standard building<br />
4 0 8<br />
• Various standard set up<br />
6 Human resource and training employees in<br />
housekeeping<br />
• Staffing and training employees<br />
4 0 8<br />
• Motivating employees<br />
7 Group presentations<br />
• Chemical usage<br />
• Laundry management<br />
4 0 8<br />
• Managing inventories<br />
• Controlling expense<br />
Instructor<br />
Tevabanchachai,<br />
N.<br />
- 2 -
Change language