sharpen-magazine-issue-16

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4 • SHARPEN Five Solid Ways To Build Rapport Rapport is the phenomenon, which creates trust, respect, and reveals a person’s value in the eyes of another person. Once rapport is established, specific ventures or activities, shared by two or more individuals, become more convenient and mutually beneficial. Rapport skills come in handy in many different situations. From customer care and satisfaction to team management, project presentation, to new workplace/colleagues integration, possessing rapport skills is indeed of high importance.
SHARPEN • 5 In a broader sense or perspective, rapport building allows a person to gain a myriad of opportunities; all rooted in healthy and harmonious human relationships, so much so that it is now included in the syllabus of many good leadership, and management training courses. Here are five ways to translate rapport skills into observable practices. 1. Establish similarities One interesting observable fact that we can all relate to, is how human beings easily gravitate to individuals, with whom, we share a common ground. May it be a birthplace, a zodiac sign, a favourite film, or the same surname regardless of actual blood relations, these inadvertent or fateful, as some would have it, similarities can trigger an instant connection. It is in our best interest, therefore, to identify these links, consciously, especially when we are in the process of establishing relationships — whether professional or personal. 2. Be mindful of your appearance Looking slightly more spruced up than a prospective client, an interviewer, or a new colleague, is of the essence when trying to establish a good first impression. Especially during first time encounters, it is advantageous to put our best foot forward, in terms of physical appearance, for this sends the message that we consider the other person in high regards. Indeed, how we look tells a story, and such stories relate to our acquired rapport skills. 3. Practice empathy skills Empathy is a person’s ability to deflect all personal biases, and prejudices for the sake of seeing, hearing and feeling from another person’s point of view. Empathy is a legitimate component of rapport skills, for it allows us to feel for all types of individuals, even those, with whom, we seem not to share any likeness. It is important to note that emotional intelligence plays a pivotal role in developing empathy skills; hence, it is our duty to nurture this competency if we want to master rapport. Turn Your Monitor Into Your Instant Motivation! You have two screensaver products to choose from, providing you with a total of 50 unique leadership principles, which your gift from Nicholas Hill. You will now be equipped with a constant stream of motivation on any given day. Download Our FREE Screensavers www.leadershipbackup.com worth £150
Page 1 and 2: nicholashill.com | sharpenmagazine.
Page 3: Letter From the Author & Editor Nic
Page 7 and 8: SHARPEN • 7 Five Stress Managemen
Page 9 and 10: SHARPEN • 9 Myth 4: There is only
Page 11 and 12: SHARPEN • 11 Problem solving is g
Page 13 and 14: SHARPEN • 13 Based on these two p
Page 15 and 16: SHARPEN • 15 Good And Bad Team Bu
Page 17 and 18: SHARPEN • 17 Poor Team Building P
Page 19 and 20: SHARPEN • 19 Let us examine the l
Page 21 and 22: Certificate in Self Management THE
Page 23 and 24: SHARPEN • 23 Project Management M
Page 25 and 26: SHARPEN • 25 an active demonstrat
Page 27 and 28: SHARPEN • 27 Proper Breathing For
Page 29 and 30: SHARPEN • 29 verbal cues, which w
Page 31 and 32: SHARPEN • 31 Natalia Partyka As i
Page 33 and 34: SHARPEN • 33 Sales agents are not
Page 35 and 36: SHARPEN • 35 3. Speak your audien
Page 37 and 38: SHARPEN • 37 This is why team ret
Page 39 and 40: SHARPEN • 39 The BILL GATES Issue

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