Nemmadi Telecenter Project* - eGovReach

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• VSAT network connecting the state data center to the Nemmadi back offices in each of the 177 talukas • c) Nemmadi telecenters • Departmental servers at the Taluka office I. State Data Centre (SDC) – Karnataka has been one of the first states to create a State Data Centre for both hosting all e-governance applications of the state and acting as a disaster recovery centre. The State data centre is the only means for delivery channels to connect to the departmental servers thereby isolating them from the various kinds of security threats that can take place if these departmental servers were directly connected to the Internet. II. VSAT Network – 203 distributed primary databases of bhoomi in the talukas replicate to the state data center every day to update the centralized bhoomi land records database at the state data center. This is accomplished through a VSAT network and an innovative customized replication mechanism due to many to one replication schema and limited bandwidth available. Each of the telecenters has a VSAT connectivity to VSAT hub and then a leased line connectivity from the hub to the state data center. This ensures an assured connectivity to the telecenters. III. Taluka Servers – The Taluka servers are both primary repository of data and additionally data updation due to many of the work flow processes for both Bhoomi and RDS services takes place at the Taluka server. While theoretically it is possible for users to connect to a central location (State Data Centre) however given the poor state of data connectivity from remote talukas of the state at the moment this is not practical. The above architecture of Taluka servers connected to the State Data centre has many advantages. Firstly the taluka servers can be remotely managed from a central location making trouble shooting, application management and deployment easy. Secondly external users can connect to the Taluka servers only through the SDC isolating the taluka servers from various security risks. Additionally the SDC also functions as a disaster recovery site for the taluka server. IV. Nemmadi Telecentres – Village telecentres are the nodes for the citizen to make requests and access various e-governance services. In most cases these village telecentres comprise of one or two computers with associated peripheral devices like printers, scanners, web cameras and they connect to the Internet through various dialup technologies. There are many challenges in establishment of village telecentres in terms of ownership of the village telecentres, operations of these telecentres, viability and service portfolio to be delivered through these village telecentres. Over the last 5 years, across the country, there has been a range of experimentation with regards to the ownership model of telecentres and it seems clear that these village telecentres can’t be owned or operated by government agencies and need to be privately owned and operated. Additionally these village telecentres need to deploy a range of both e-Governance and e- Commerce services to be financially viable. A corollary to this is that state governments need to increase the basket of e-governance services and not just deploy 1 or 2 services that can be delivered from the village telecentres so that village telecentres established by private entrepreneurs are financially viable. V. Taluka Back office – A back office at each of the taluka receives requests from the telecenters and processes it. The back office ensures each request has been field verified for correct data and generated the finl certificate which is digitally signed by the Tahsildar through his smart card. The certificates once signed queue up electronically at the telecenter for printing and delivery This chapter is re-produced with permission from the book “Transforming Government – eGovernment Initiatives in India, Editors: R K Bagga and Piyush Gupta, Published by : The ICFAI University Press, 2009
to the citizen. It is shortly planned to introduce biometric authentication and principle of FIFO in back office operations. 11. Capacity building Entire project is driven by Directorate of Electronic Delivery of Citizen Services as per the address mentioned below Director, Directorate of Electronic Delivery of Citizen Services Room No. 110, Gate No.2, Ist Floor, MS Building, Dr.Ambedkar Veedhi, Bangalore-560 001. E-Mail:director-b1@karnataka.gov.in Fax: 080-22259109 Phones: 080-22370281, 080-22370282, 080-22032645 The Directorate of EDCS works under supervision of e-Governance Secretariat Details of team for the nominated project: Sri.B.L. Sridhar Pr. Secretary, e-Governance, Government of Karnataka Sri.Vipin Singh, Director, Electronic Delivery of Citizen Services, Government of Karnataka Before the start of delivery of services to citizens it was made mandatory for every stake holder to go through training program. E-Governance Secretariat organized not only training program both at district level as well as state level, but also organized Video conference at Taluka level for proper implementation of the project. 12. Process Reforms The village Telelcenter will adhere to the following security techniques. • Nemmadi Application: Application supports offline mode operation for some of the RDS (Revenue department’s services) services. However a limit has been placed on the number of offline transactions to minimize the impact of data loss due to machine crash. b) Admin Access: An Operator at Village level does not have administration privileges on the machine at the telecenter. Only authorized personnel of the Agency will have administrative privileges of the telecenters. • Deployment of 3rd Party software: The testing of all the new software will be done on a test set up to see that the software is compatible with Nemmadi application. • Non pirated software: There will not be any pirated software and only licensed software can be used. • Soy ware, Ad ware, malicious programs: The agency has deployed latest antivirus, anti-spy ware and firewalls in the Telecenter machines. • The agency has been given only minimal access privileges to the Nemmadi databases and servers at the taluka and State Data Center which will enable him to function as per the application requirement and day to day operations. The certificates delivered at Telecenters will not have physical signature. This has been done by making Nemmadi application PKI enabled which will enable the Operator to issue certificate at the village itself. A physical signature would require the applicant to travel to the taluka office for collecting the certificate. This was mitigated through the use of Digital Signature by the authorized officer. This chapter is re-produced with permission from the book “Transforming Government – eGovernment Initiatives in India, Editors: R K Bagga and Piyush Gupta, Published by : The ICFAI University Press, 2009
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