Shadow Board Members: Peter Ebsworth - Plymouth Community ...

Plymouth Community Homes Date: 7 April 2009
Shadow Board Meeting Time: 5.00pm
Location:
HQ Building
Customer Focus Committee
The Customer Focus Committee had met on 9 March 2009 to
consider the following policies:
• Social Inclusion and Anti Poverty Policy
• Customer Care and Access Policy
• Complaints Policy
• Tenants’ Compensation and Payments
• Relationship Breakdown Policy
• Leaseholder Management Policy
The committee recommended that the Shadow Board adopt these
policies subject to the amendment below which applied to policies in
general:
• they include a consistent section on equalities and a timescale
for monitoring and review,
and the following amendments which were specific to the Customer
Complaints and Comments Policy:
• all stage 1 complaints should be acknowledged within 2
working days (formerly 3 days),
• the aim was to provide a full response to 100% of stage 1
complaints within 10 working days (formerly 20 days),
• stage 2 complaints could be considered by senior managers as
well as directors.
The Shadow Board resolved: to approve (subject to the
amendments above) the policies recommended by the Customer
Focus Committee.
In future all policies would also be seen by Trowers before they came
to the Shadow Board.
HR and Staffing Committee
The HR and Staffing Committee had met on 6 April 2009. Due to the
very short timescale the minutes were not as yet available and the
Chair of the committee gave a verbal report of their decisions on the
recruitment of the executive team.
The committee had resolved to approve the:
• job descriptions for the three posts (with the addition of
regeneration to the neighbourhood role),
• person specifications for the three posts,
• process and outline timetable for recruitment,
• information pack contents,
• advertising arrangements,
Chair: Peter Ebsworth
Minute Taker: Colin Walker
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