2011 - Vol.52 No.1 - Prudential Overall Supply

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From the Prudential Mail Bag... From: Web Form Sent: Monday, March 14, 2011 10:45 AM To: Debra Moreno (P03) Subject: Web Form Customer Request - Tortilleria Lily Customer Account : Tortilleria Lily Contact : Jose Banuelos Title : Manager Comments/Questions: I would like to commend the sales/service manager for our account, Rafael Cerda. On his visit earlier this month, he replaced a hand towel dispenser and he began asking about our current service. He was was very attentive to our small scale needs and I appreciate the balance of sales and service he demonstrated. Thanks for you time. JEB Rafael Cerda (02/13/95) Sales & Service Manager, Chula Vista Plant From: Web Form Sent: Wednesday, March 02, 2011 8:06 AM To: Susie Valdez (P21) Subject: Web Form Customer Request - Desert Trucking Customer Account : Desert Trucking Contact : Linda Johnson Title : Admistrative Coordinator Comments/Questions: We recently renewed our contract with POS and wanted you to know the only reason we did is Gerardo Quiroga. His customer service is outstanding and we did not want to risk receiving lesser quality service from another company. Thank him for us! Gerardo Quiroga (02/09/04) Customer Sales Representative, Tucson Plant From: Mike Honrath Sent: Friday, April 08, 2011 10:10 AM To: JOHNCLARK@pos-clean.com; Chris Welch; KarenMurchinson@pos-clean.com; Mark Bickel (P06) Subject: Frank Diogostine Good morning John, Our company just started doing business with Prudential Overall Supply and though we haven’t met I would like to share a situation we had with your company, which confirmed my decision in choosing your company for our uniform needs. This past Monday our company was hit with some devastating news, one of our body technicians Chris Pomposelli passed away from a massive heart attack as he was getting ready to come to work. Chris had been with us for over fifteen years and was a big part of our family, so his passing was not only a shock but a big loss. Thursday’s is our normal uniform pick up date and we advised our Prudential “CSR” Frank Diogostine of our situation. Frank didn’t hesitate to advise me that he would go ahead and credit the account on what uniforms we had but also showed extreme and sincere empathy regarding our loss. What impressed me the most was that he was empowered to make a decision on the spot and said to me, remember Mike, we are all family when it comes to the Prudential family. I just wanted you to know that Frank’s handling of this difficult situation made our loss a little easier. Though I thanked him, I wanted you to know that you have a tremendous asset in Frank Diogostine. Sincerely yours, Mike Honrath, General Manager Fountain Valley Bodyworks Frank Diogostine (03/28/05) Customer Sales Representative, Irvine Plant 30
Steve Sanchez (01/11/99) Customer Sales Representative, Los Angeles Plant Spring at the Richmond, Virginia Cleanroom Plant Thank you for your kind letters! 31
Page 1 and 2: a publication from Vol. 52 No. 1 16
Page 3 and 4: Corporate Sales Marlon Wilkins (12/
Page 5 and 6: Wash Room Stock Room Roselia Bernal
Page 7 and 8: Maintenance David L. Jenkins (07/21
Page 9 and 10: Quality customer service can be dif
Page 11 and 12: Milpitas, California - Cleanroom Pl
Page 13 and 14: Austin, Texas - Cleanroom & Industr
Page 15 and 16: Recognition Congratulations to the
Page 17 and 18: Bryant Beasley (02/02/04) Customer
Page 19 and 20: Dan Clark Award Los Angeles Plant A
Page 21 and 22: Conference highlights include: •
Page 23 and 24: Management Assignments John Clark (
Page 25 and 26: Clean Green Initiatives continues w
Page 27 and 28: Did you Hear the News? They did it!
Page 29: Celebration of Life Don E. Nordstro

2011 - Vol.52 No.1 - Prudential Overall Supply

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