Request for Proposals (RFP) - State of Rhode Island: Division of ...

2.4.1.3.Encryption
2.4.1.4.Authentication
2.4.2. Browsing Content
2.4.2.1.Text
2.4.2.2.Agency / Series / File Hierarchy
2.4.2.3.Transactions
2.4.2.4.Ad-hoc
2.4.3. Access Mechanism
2.4.3.1.Internet
2.4.3.2.CD-ROM / DVD
2.4.3.3.Print
2.4.3.4.Software requirements
2.4.3.4.1. Proprietary
2.4.3.4.2. Non-proprietary
3. Support / Professional Services
3.1. Help Desk
3.1.1. Support team
3.1.2. Issue escalation procedures
3.1.3. Hours
3.1.4. Offsite
3.1.5. Onsite
3.2. Training
3.2.1. Programs
3.2.2. Documentation
3.2.3. Onsite
3.2.4. Offsite
4. Facility
4.1. Power Supply
4.1.1. Backup system
4.1.2. Redundant supply
4.1.3. Dual power feeds to each cabinet from different sources
4.2. HVAC
4.2.1. Continuous climate control
4.2.2. Maintenance of proper temperature & humidity
4.3. Detection Systems
4.3.1. Carbon dioxide
4.3.2. Fire suppression
4.4. Physical Security
4.4.1. 24X7 security
4.4.2. Intrusion protection
4.4.3. No location in flood zone
4.4.4. Physical location in US
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