Service NL Annual Performance Report 2011-12

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Opportunities and Challenges Process Safety Management Code of Practice for Petroleum Sector During stakeholder consultations regarding the proposed Occupational Health and Safety Regulations in 2009, the need for a ‘Process Safety Management Code of Practice’ for the petroleum sector was identified. Given the anticipated increase of activity within this sector, including potential petroleum development projects, the creation of such a code of practice would be a very timely and proactive measure. A working group, which includes representation from the petroleum industry, labour and government, was established in 2009 to develop the parameters around this code of practice. To date, a draft Process Safety Management Code of Practice has been developed and distributed to targeted stakeholders for comment. Consultation is ongoing at this time. Real Estate Trading Act Consultations and Review Public consultations on the Real Estate Trading Act occurred from April 26, 2012 to June 25, 2012. Interested stakeholders, as well as members of the general public, were invited to comment on the Real Estate Trading Act. The intent of this consultation is to provide an opportunity for the general public, real estate industry and other interested groups and organizations to review the Act and provide valuable feedback as to how this industry should be regulated in the future. Given the continued growth in the real estate market and the changing nature of the real estate marketplace, the Act requires comprehensive review and modernization. The consultation process will assist the department in determining whether the current legislation requires amendments or should be repealed and replaced with new legislation. Replacement of Current Vital Events Registry System The Vital Statistics Division is currently in the final stages of replacing the system currently used to maintain vital events registry data in the province. The division’s goal in obtaining a replacement system is to implement a more comprehensive system that will provide improved customer service (e.g. faster turnaround of vital statistics documents), greater functionality, improved electronic security and storage capabilities, and enable better communication between provincial and federal jurisdictions. Vital Statistics Online Web Implementation Project In conjunction with the Office of the Chief Information Officer (OCIO), the Vital Statistics Division is also developing an Online Application System to provide the public with the ability to apply for birth, death, or marriage certificates, thereby improving access and offering an alternative to the current over-the-counter and mail/fax services. It is anticipated that this system will take 12 – 24 months to implement. Annual Performance Report 2011-12 24
Regulatory Reform Our government continues to strive for regulatory reform in all areas. That is why the Regulatory Reform Office of Service NL is leading an effort to put in place an Accountability Framework which no other Canadian jurisdiction currently has in place. The framework was developed in March 2012 to guide the initiative’s activities over the long term. It puts additional structure around our initiative and imposes additional accountability in terms of reporting on activities, both internally and externally. As a result, the Regulatory Reform Office is now tasked with coordinating the efforts of all departments to prepare three-year Regulatory Improvement Plans by March 31, 2013. Departments will be encouraged to develop plans which have a significant component focused on improving service delivery and reducing the administrative burden associated with regulatory processes. This opportunity is in keeping with the department’s commitment to providing leadership toward achieving more efficient government service delivery through regulatory reform. Residential Tenancies The Residential Tenancies Act, 2000 came into force on September 1, 2000. While the Act is considered to be current legislation, there are provisions within the Act that require changes to reflect current rental market realities. The public policy objective of the Act is to balance the rights and responsibilities of landlords and tenants. The department therefore intends to commence public consultations in 2012-13 in an effort to modernize and enhance residential tenancies legislation. Integrated Service Delivery The re-branding of the Department of Government Services as Service NL offers a unique opportunity to emphasize government’s commitment to providing a ‘single-window’ or ‘no wrong door’ approach for access to government services by businesses and citizens in general. It will also strengthen the concept within government of a ‘citizen-centred’ approach to service delivery – that is, the idea that services should be organized for the convenience of the end user, not on the basis of internal “silo’s” or traditional lines of business. Service NL will allow a stronger focus on improving employee engagement and the development of a culture of service excellence within the department – as a basis for improving citizen satisfaction and increased trust in government. Annual Performance Report 2011-12 25
Page 2 and 3: Service NL Annual Performance Repor
Page 4 and 5: Message from the Minister I am plea
Page 6 and 7: Lines of Business Service NL is res
Page 8 and 9: The organizational chart below illu
Page 10 and 11: Physical Locations Services offered
Page 12 and 13: Consumer Affairs The Consumer Affai
Page 14 and 15: Development Control The regional Go
Page 16 and 17: New Condominium Act and Regulations
Page 18 and 19: Service NL To implement a new visio
Page 20 and 21: will be scheduled within 48 hours o
Page 22 and 23: Awareness campaigns developed in th
Page 24 and 25: Strategic Issue 3: Legislative and
Page 26 and 27: Strategic Issue 4: Regulatory Revie
Page 30 and 31: Annex A: Ministerial Entities The M
Page 32 and 33: Annex B: Financial Statements (Unau
Page 34 and 35: (Unaudited)
Page 36 and 37: (Unaudited) Annual Performance Repo

Service NL Annual Performance Report 2011-12

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