Annual Report 2011-12 (20.2 MB) - The National Institute of Open ...
Annual Report 2011-12 (20.2 MB) - The National Institute of Open ...
Annual Report 2011-12 (20.2 MB) - The National Institute of Open ...
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Course Level<br />
Secondary<br />
Subjects with codes<br />
Hindi (201), English (202), Sanskrit (209), Mathematics (211), Science &<br />
Technology (2<strong>12</strong>), Social Science (213), Economics (214), Business studies<br />
(215), Home Science (216), Word Processing (219), Psychology (222).<br />
Sr. Secondary Hindi (301), English (302), Sanskrit (309), Mathematics (311), Physics (3<strong>12</strong>),<br />
Chemistry (313), Biology (314), History (315), Geography (316), Political Sc.<br />
(317), Economics (318), Business Studies (319), Accountancy (320), Home<br />
Science (321), Psychology (328) , Sociology (331), Painting (332) and<br />
Environmental Science (333).<br />
14-11 f'k{kkFkhZ lgk;rk dsUæ (,y,llh)<br />
dkWy lsaVj ds gh izk:i ij] ,uvkbZvks,l us f'k{kkfFkZ;ksa dh<br />
lgk;rk ds fy, f'k{kkFkhZ dsUnz vkjaHk fd;kA ,y,llh ,d<br />
iz;ksxdrkZ vuqdwy] lk/kkj.k] lqfo/ktud vkSj l{ke iz.kkyh gS<br />
fldk VkWy izQh uacj 1800 180 9393 gSA ,y,llh eas<br />
vkbZohvkj,l dk Hkh iz;ksx fd;k tkrk gSA ,y,llh esa f'k{kkFkhZ<br />
lgk;rk vf/dkjh dk;Zjr gSaA ,y,llh eas f'k{kkfFkZ;ksa dh vksj ls<br />
cgqr cM+h la[;k esa dkWyksa dk mÙkj fn;k tkrk gSA vkSlru]<br />
,y,llh esa izR;sd vf/dkjh izfrfnu yxHkx 140-150 dkWyksa<br />
dk mÙkj nsrs gSaA blds vfrfjDr ,y,llh izfrfnu 80&100<br />
bZ&esyksa dk Hkh mÙkj nsrk gSA<br />
14.11 Learner Support Centre (LSC)<br />
On the pattern <strong>of</strong> a Call Centre, NIOS started a Learner<br />
Support Centre (LSC) to facilitate the learners. LSC is<br />
user friendly, simple, convenient and efficient system<br />
with a toll free number 1800 180 9393. <strong>The</strong> LSC is<br />
supported by IVRS and further managed by Learner<br />
Support Executives. Large number <strong>of</strong> calls are received<br />
from the learners and an average, the LSC addresses<br />
about 140-150 calls per day per Executive. In addition<br />
the LSC also responds to 80-100 e-mails everyday.<br />
Query Type<br />
Months<br />
April-<strong>2011</strong> May-<strong>2011</strong> June-<strong>2011</strong> July-<strong>2011</strong> Aug-<strong>2011</strong> Sep-<strong>2011</strong> Oct- <strong>2011</strong> Nov-<strong>2011</strong> Dec-<strong>2011</strong> Jan-20<strong>12</strong> Feb-20<strong>12</strong> March 20<strong>12</strong><br />
About NIOS 100 115 90 173 80 110 59 88 <strong>12</strong>8 197 104 <strong>12</strong>5<br />
Academic 196 137 159 116 201 221 154 23 47 107 130 177<br />
Accreditation 92 106 38 66 82 72 19 63 61 141 74 87<br />
Admission 4369 5552 3762 6684 7011 7501 3571 3283 3272 4183 3540 5227<br />
Certificates 772 895 1148 1649 1511 13<strong>12</strong> 94 142 358 1003 567 645<br />
Correction 326 504 261 227 202 198 213 280 303 354 262 408<br />
Examination 2348 1117 2<strong>12</strong>2 1443 1311 14<strong>12</strong> 4347 3184 3195 2726 1378 5136<br />
I Cards 224 327 227 168 206 301 2<strong>12</strong> 285 459 446 341 472<br />
Miscellaneous 962 1379 1090 1345 1411 1501 708 659 1181 1106 586 932<br />
ODES 7<strong>12</strong> 1479 650 695 650 621 9 137 545 651 333 463<br />
Others 25 18 3 38 30 23 29 78 30 194 46 <strong>12</strong><br />
PCP 19 31 8 9 3 7 5 9 6 17 9 10<br />
Results 476 2294 2483 758 641 587 435 1013 2308 1803 940 536<br />
Study<br />
Materials 635 986 280 389 403 452 628 2291 2427 1319 625 592<br />
TMA 50 102 106 65 102 143 15 64 161 220 113 96<br />
Vocational 1<strong>12</strong> 118 176 777 543 531 22 79 484 326 65 69<br />
Total 11418 15160 <strong>12</strong>603 14602 14387 14992 10520 11678 14965 14793 9113 14987<br />
GRAND 159218 Avg. Calls per month 13269<br />
TOTAL<br />
okf"kZd fjiksVZ <strong>2011</strong>&<strong>12</strong> 142 <strong>Annual</strong> <strong>Report</strong> <strong>2011</strong>-<strong>12</strong>
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