Housing Annual Statement 2011 - St Albans City & District Council

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How have we performed? Asset Management Performance 100% 98% 96% 94% 92% 90% 88% 86% Repairs satisfaction Projects satisfaction KEY: 2009 – 2010 2010 – 2011 Gas safety checks Properties with smoke detectors Properties with CO detectors Contractors appointments met First time fix on repairs View from Abbots Avenue West. 14 Annual Statement
Last year we gave our service commitments in respect of Asset Management, details of these are below along with details of progress so far. From April 2011 we will… How we’re doing – October 2011 Ensure all properties meet the Decent Homes Standard by December 31st 2010. All properties which we have been able to obtain access to now meet the decent homes standard. Complete 90% of repairs within a single visit. 94% emergency repairs completed at the first visit. Complete 90% of all repairs within published timescales. 98% achieved. Decorate the exterior and interior communal parts of your property every 5 years. Consult with tenants to review and establish clear guidance on tenant and the landlords repair responsibilities. Strive to ensure that all properties have annual gas safety checks in accordance with our legal obligations. Monitor tenant satisfaction in relation to gas repairs, responsive repairs and capital works and aim for a minimum of 90% satisfaction rising to 92% by 2012-13. Seek to increase choice when carrying out kitchen or bathroom modernisation. Ensure tenants are involved in interview and selection of contractors for all contracts in excess of 12 months. Publish the approved 3 year capital programme on an annual basis in the Housing Times newsletter. Send postal confirmation when a repair is ordered which includes details of the appointment and job number and an opportunity for the tenant to give feedback on the repair. Strive to ensure that all properties are prepared for the digital switchover at the Crystal Palace Transmitter in 2012. Year 1 of 5 year programme completed. Programme published on website and available on request. Consultation carried out in repair forum. 99.5% achieved at September 2011. Injunctions piloted on ‘no access’ cases. Satisfaction for the 12 months up to September 2011 was 94%. Increased choices now available. Consultation carried out on proposed revisions to scope of work. Tenants participate in contractor interview and selection panels. Published in Housing Times newsletter and on the website. Postal confirmation and survey sent out for all individual repairs. Currently on target for all flats with communal aerials to be upgraded before the switchover take place. KEY: Achieved Underway Delayed or Postponed Annual Statement 15
Page 1 and 2: Housing Services Annual Statement O
Page 3 and 4: Karen Dragovic Head of Housing St A
Page 5 and 6: Customer Service and Complaints ‘
Page 7 and 8: Equality and Diversity St Albans Di
Page 9 and 10: Tenant Forum Interview with Karen D
Page 11 and 12: ‘Cheeky Dog’ entertaining child
Page 13 and 14: The Home Standard Your landlord has
Page 15: In Retirement Housing a schedule of
Page 19 and 20: Below is a snapshot of the list (as
Page 21 and 22: A Day in the Life of the Lettings O
Page 23 and 24: Development of New Affordable Housi
Page 25 and 26: In addition to rents we also charge
Page 27 and 28: Last year we gave details of our se
Page 29 and 30: Neighbourhood Management Your landl
Page 31 and 32: Last year we gave details of our se
Page 33 and 34: The Current Financial Position In 2
Page 35 and 36: What next? Getting involved further
Page 37 and 38: Useful Contacts for Council Tenants
Page 39 and 40: Housing Options Allocations and Dev

Housing Annual Statement 2011 - St Albans City & District Council

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