04 SARS - Cost of Caring - A Prof Ong Thiew Chai

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Therapeutic environment • Lack of human touch • Difficult counselling situation • Faceless therapist • Limited time for therapy – dissatisfied • “I have no answers to patient’s many whys” • One moment asleep, next moment gone • “It is emotionally draining, I think seven would be the maximum number of patients I can see in the intensive ward.”
The extra mile • Provide link with the outside world • “Journeying with the patient, sharing hopes of recovery, fears, anxieties and sorrows” • Use of tape recorder, telephone • Buying favourite food • Breaking bad news
Page 1 and 2: SARS: The Cost of Caring Dr Ong Thi
Page 3: Temperature taking and PPE (persona
Page 6: Findings were from: Feedback obtain
Page 9 and 10: Infection seem unending “I am saf
Page 12 and 13: Loved ones at risk Fear of hugging
Page 14: Isolation • Avoided relatives •
Page 19 and 20: Red inking of names - not a familia
Page 21: Need to maintain a heightened state
Page 25: Motivation • Sense of duty and re
Page 29 and 30: Psyched oneself in the mirror every
Page 31 and 32: Questions asked • Will I be next?
Page 33: Anger came in many forms: At inabil
Page 36 and 37: Support from Philanthropists in the
Page 38: Death to young and relatively healt
Page 45 and 46: Personal involvement • Fear, lone
Page 47 and 48: SARS strengthened and reshaped heal

04 SARS - Cost of Caring - A Prof Ong Thiew Chai

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