CitiDirect User Guide

CCMS Department of Defense User Guide | 6. Inquiry
Step
Action
6. If desired, you may modify the Date field which defaults to a date ten days prior to
today’s date.
Note: The Date field is a required field. The Date To field cannot be modified. The
date range must be within a span of ten days.
7. If you modified the date range, click the search button.
The system displays all of the declines that match the date range entered.
8. To view the declined/referred reason codes, click the Declined link for the desired
transaction.
The Authorization — Declined Reasons window displays the reason codes along with
the respective action.
9. When you are finished viewing the reason codes, click the close button.
10. When you are finished viewing declines, click the cancel button.
The Modify Account screen displays.
Perform Account Lookup
Overview
Use this procedure to perform an account lookup.
Key Concepts
Account Lookup allows you to determine if a card applicant has an account with your company
prior to issuing a new account application.
The Social Security Number is required in order to use the Account Lookup.
Account details will not be displayed in the search results.
One of two results will display for your search:
• No account exists for the Social Security Number entered:
——
Initiate on online application for the applicant, or provide the applicant with a copy of the
paper application
• There is an account associated with the Social Security Number entered:
——
Transfer the account into your unit by using the Transfer Account feature in CitiDirect
Citi will not provide any account information regarding the status of an account until the account
transfer is completed and the account is in your hierarchy.
Once an account transfer occurs, the unit APC from which the account is being transferred will
receive an email advising that the account has been transferred from their unit.
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