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<strong>Royal</strong> <strong>Mail</strong>’s<br />
tracked services<br />
<strong>Your</strong> <strong>guide</strong><br />
This <strong>guide</strong> answers all your questions on<br />
how to use <strong>Royal</strong> <strong>Mail</strong>’s tracked services<br />
and applies to both <strong>Royal</strong> <strong>Mail</strong> Tracked ®<br />
and <strong>Royal</strong> <strong>Mail</strong> Tracked Next Day ® .<br />
Use this <strong>guide</strong> in conjunction with the <strong>Royal</strong> <strong>Mail</strong> specific terms for <strong>Royal</strong> <strong>Mail</strong> Tracked ®<br />
and <strong>Royal</strong> <strong>Mail</strong> Tracked Next Day ® version 3 December 2010. This <strong>guide</strong> applies for<br />
all new customers whose first posting is after 13 September 2010.<br />
Version: 3 December 2010<br />
1
Contents<br />
Section A<br />
An introduction to <strong>Royal</strong> <strong>Mail</strong>’s tracked services<br />
1 The features of <strong>Royal</strong> <strong>Mail</strong> Tracked ®<br />
2 What can I send?<br />
Section B<br />
How do I use <strong>Royal</strong> <strong>Mail</strong> Tracked ® ?<br />
3 What despatch management software is required?<br />
4 What is the parcel label format?<br />
5 What equipment, bag or York labels do I need?<br />
6 What paperwork do I need to generate?<br />
Section C<br />
Requirements when despatching parcels<br />
7 How do I present my shipments?<br />
8 How can I send perfume, aerosols,<br />
nail varnish and batteries?<br />
Section D<br />
Value added services<br />
9 How do I use Safeplace TM and<br />
Local Collect Business TM ?<br />
10 How does customer text and email work?<br />
11 How does proof of delivery (signature) work?<br />
Section E<br />
How do I track my parcels?<br />
12 <strong>Royal</strong> <strong>Mail</strong> Track & Trace<br />
13 Management reports<br />
Section F<br />
Where can I get more help or advice?<br />
2
Section A<br />
What is <strong>Royal</strong> <strong>Mail</strong> Tracked ® ?<br />
<strong>Royal</strong> <strong>Mail</strong> Tracked ® is the simple cost-effective way<br />
to send your goods, providing you with peace of mind<br />
as the shipment is tracked on its journey through<br />
our network.<br />
As your parcels are tracked throughout their journey,<br />
not only are you using a cost-effective method to<br />
reach your customers, but you will always know<br />
where your parcels are. This means you can offer<br />
your customers a consistently high quality delivery<br />
experience and reduce the risk of fraud.<br />
3
1<br />
The features of<br />
<strong>Royal</strong> <strong>Mail</strong> Tracked ®<br />
• Available as either a Next Day (24 hour) or 2-3 day<br />
service (48 hour)<br />
• Cost-effective delivery for parcels between 0-15kg<br />
• A minimum of 5 tracks which are visible via our<br />
Track & Trace website royalmail.com/trackandtrace<br />
• Competitive price based on your individual requirements<br />
• Available for customers sending 5,000 parcels a year<br />
(24 hour service) or 2,000 parcels a year (48 hour service)<br />
• Standard suite of management reports<br />
• Additional paid for services available such as email or text<br />
notification to your recipients. Proof of delivery (signature)<br />
at the doorstep also available<br />
• The ability to apply a Safeplace TM to your item, agreed with<br />
your recipient so that if the person is out the parcel is left<br />
in a pre-agreed Safeplace TM on your customers premises<br />
• Full UK, Channel Isles and Isle of Man coverage<br />
• <strong>Royal</strong> <strong>Mail</strong> Local Collect Business TM alternative delivery<br />
option for your customers to collect their parcels at a<br />
local Post Office ®<br />
• Free re-deliveries if we are unable to deliver –<br />
if the recipient is not home<br />
• No extra charge for Saturday deliveries<br />
• Compensation (for loss and damage only) up to the market<br />
value of the parcel, or 100 times the price of a first class<br />
stamp, whichever is lower<br />
For customers sending over 300,000 parcels per annum on our<br />
48 hour service only, some additional features are available:<br />
• Additional collections can be arranged if required<br />
• Parcels weighing up to 20kgs can be accepted at a higher<br />
pre-agreed fee<br />
• Parcels will be accepted loose loaded<br />
What tracking information is available?<br />
To ensure you know the status of your parcel delivery at all key<br />
stages, <strong>Royal</strong> <strong>Mail</strong> Tracked ® provides the following track points:<br />
• Track 1 is created at the point of despatch when the parcel<br />
label is generated on either your own despatch management<br />
system or ours<br />
• Track 2 occurs when your parcel enters the <strong>Royal</strong> <strong>Mail</strong><br />
processing <strong>Mail</strong> Centre<br />
• Track 3 is triggered when the parcel is processed at the<br />
recipient’s local <strong>Mail</strong> Centre<br />
• Track 4 is taken when the parcel arrives at the Delivery Office<br />
• Track 5 occurs at the doorstep of the delivery address<br />
when delivery of the parcel is attempted or if it is put in<br />
a designated Safeplace TM<br />
Additional tracks:<br />
• If a parcel is not successfully delivered it is returned to the<br />
Delivery Office, a note is left for the recipient, the parcel is<br />
tracked at the Delivery Office and made available for<br />
customer collection or redelivery<br />
• In the event of a parcel not being successfully delivered<br />
or collected within 18 calendar days, a final track is taken<br />
prior to the parcel being returned to you, the sender<br />
1<br />
2<br />
3 4<br />
5<br />
4
2<br />
What can I send?<br />
In terms of sizes and weights, <strong>Royal</strong> <strong>Mail</strong> Tracked ® enables you<br />
to send parcels within the following weight and size dimensions.<br />
Weight and dimensions<br />
You cannot send parcels which are:<br />
• Smaller than 15 millimetres on any one side<br />
• Larger than 460 millimetres by 610 millimetres by 460<br />
millimetres. For tubular packages, the length plus twice the<br />
diameter must not go over 1,040 millimetres or be more<br />
than 900 millimetres long<br />
• Heavier than 15 kilograms<br />
If you do not comply with this we may, at our discretion,<br />
return the parcels to you or ask you to collect them. There<br />
may be a surcharge for this service as set out in our terms<br />
and conditions.<br />
If you are shipping more than 300,000 parcels on our<br />
48 hours service the following dimensions apply to you.<br />
You cannot send parcels which:<br />
• Are smaller than 15 millimetres on any one side<br />
• Are larger than 610 millimetres on any one side<br />
• Have a volume greater than 0.129 cubic metres<br />
• Are heavier than 20kgs (items between 15 and 20kgs<br />
will be surcharged)<br />
For all shipments the following apply:<br />
• Maximum gross weight for a mail bag presented<br />
to <strong>Royal</strong> <strong>Mail</strong> is 11kgs<br />
• Maximum gross weight for a York* presented<br />
to <strong>Royal</strong> <strong>Mail</strong> is 250kgs<br />
Destinations<br />
• To anywhere in the UK including Northern Ireland<br />
• To Jersey, Guernsey and Isle of Man (tracking<br />
is up to arrival in territory – Track 4)<br />
• To BFPO addresses, tracking will occur up to the acceptance<br />
point of the British Forces Post Office ® (where applicable)<br />
There are also certain prohibited goods you can send if<br />
you send over 300,000 parcels on the 48 hours service.<br />
These are known as Tracked Permitted Goods and they are<br />
perfume, nail varnish, aerosols and lithium batteries which<br />
can be shipped providing that packaging and labelling<br />
requirements are met. (See section C.) Some postcode<br />
exclusions apply when shipping Tracked Permitted Goods.<br />
See appendix at the end of this user <strong>guide</strong>.<br />
What do I need to do to access this service?<br />
For <strong>Royal</strong> <strong>Mail</strong> Tracked Next Day ® service the minimum entry<br />
volume is 5,000 parcels per annum per site, per account. For<br />
the <strong>Royal</strong> <strong>Mail</strong> Tracked ® service you will need to send at least<br />
2,000 parcels per site, per account, per annum.<br />
You will need a printed postage impression (PPI) account<br />
with <strong>Royal</strong> <strong>Mail</strong> to enable you to print a <strong>Royal</strong> <strong>Mail</strong> Tracked ®<br />
PPI on the label without using stamps. Unfortunately it is not<br />
possible to use stamps or meter impressions with <strong>Royal</strong> <strong>Mail</strong>’s<br />
tracked services. To set up a PPI account or start posting<br />
contact your <strong>Royal</strong> <strong>Mail</strong> Account Manager or Customer Services<br />
on 08457 950 950.<br />
length<br />
(max 610mm)<br />
height<br />
(max 460mm)<br />
depth<br />
(max 460mm)<br />
5<br />
* York is a <strong>Royal</strong> <strong>Mail</strong> term for a wheeled container.
Section B<br />
How do I use<br />
<strong>Royal</strong> <strong>Mail</strong> Tracked ® ?<br />
6
3<br />
What despatch<br />
management<br />
software is required?<br />
You can use your own systems either through a software supplier or even develop your own solution<br />
to print barcoded labels, paper collection manifests and electronic pre-advice files to send to <strong>Royal</strong> <strong>Mail</strong>.<br />
Alternatively you can use <strong>Royal</strong> <strong>Mail</strong>’s own despatch management software to do all this for you.<br />
If you wish to use <strong>Royal</strong> <strong>Mail</strong>’s despatch management software, your Account Manager or Sales Centre will<br />
organise this for you. For more information royalmail.com/despatchexpress or royalmail.com/rmdmo.<br />
We can arrange for a suitable printer to be supplied to you through our partner, The Barcode<br />
Warehouse. Contact your <strong>Royal</strong> <strong>Mail</strong> Account Manager or call Customer Services on 08457 950 950<br />
if you wish to purchase a printer.<br />
What if I prefer to use my own despatch management system?<br />
In this case, your <strong>Royal</strong> <strong>Mail</strong> Account Manager or Customer Services Advisor will arrange for<br />
a IT Solutions Consultant to contact you, to discuss systems integration requirements. This is<br />
important because it ensures that compatible electronic pre-advice files are sent daily to us,<br />
that parcel labels are printed in the required format and suitable customer manifest documents<br />
are provided with each posting.<br />
7
4<br />
What is the parcel<br />
label format?<br />
With <strong>Royal</strong> <strong>Mail</strong>’s despatch management software the label format is automatically setup in the<br />
software. If you use your own despatch management system, the label format, printed postage<br />
indicia (PPI) and physical size will be provided by our IT Solutions Consultant as part of the set up.<br />
The label must include:<br />
1<br />
2<br />
3<br />
4<br />
5<br />
Unique parcel number in barcode and text format<br />
<strong>Royal</strong> <strong>Mail</strong> Tracked ® product identifier and printed postage identifier (PPI) number<br />
Destination address and full postcode<br />
Return address and full postcode<br />
Safeplace TM instructions (if applicable – using up to 30 characters)<br />
For customers posting over 300,000 <strong>Royal</strong> <strong>Mail</strong> Tracked ® parcels per annum on<br />
our 2-3 day service an alphanumeric routing sortcode (eg L123) in a text and<br />
barcode format is required. It is based on a sort list provided by us initially and<br />
with at least yearly updates. We will provide you with samples of label designs<br />
and 3 months notice of any sort code changes.<br />
Where we cannot scan the barcode on the label we will return the parcels to you.<br />
<strong>Royal</strong> <strong>Mail</strong> Tracked ® <strong>Royal</strong> <strong>Mail</strong> Tracked Next Day ® <strong>Royal</strong> <strong>Mail</strong> Tracked ® (>300k p.a)<br />
5<br />
2<br />
1<br />
3<br />
4<br />
8
5<br />
What equipment,<br />
bags or York labels<br />
do I need?<br />
<strong>Your</strong> local <strong>Royal</strong> <strong>Mail</strong> <strong>Mail</strong> Centre will provide you with suitable mail bags, ties and Yorks as appropriate.<br />
Our Customer Services team will send you an initial supply of appropriate thermal parcel labels<br />
(if using our despatch management software), bag labels and York cards. Further stocks of parcel labels<br />
(P6557), bag labels (P6644 for <strong>Royal</strong> <strong>Mail</strong> Tracked Next Day ® , P6647 for <strong>Royal</strong> <strong>Mail</strong> Tracked ® )<br />
and York cards (P6645 for <strong>Royal</strong> <strong>Mail</strong> Tracked Next Day ® , P6646 for <strong>Royal</strong> <strong>Mail</strong> Tracked ® ) can be<br />
ordered free of charge by calling <strong>Royal</strong> <strong>Mail</strong> stationery and stores department on 08457 950 950 or<br />
visiting our online mail supplies page on www.royalmail.com/mailsupplies.<br />
York card ><br />
Bag label ><br />
9
6<br />
What paperwork do<br />
I need to generate?<br />
For each shipment you need:<br />
• A barcoded label on each item<br />
• A paper collection manifest (on the right)<br />
• OBA order summary report (only required<br />
for Despatch Express customers)<br />
• Electronic pre-advice<br />
If you use <strong>Royal</strong> <strong>Mail</strong> Despatch Express software it automatically transfers sales order information<br />
from Despatch Express to our Online Business Account (OBA) system. This happens when you<br />
print off the ‘Collection Manifest’ on Despatch Express.<br />
Collections<br />
manifest<br />
OBA is a web-based system and you will therefore need an internet-ready PC with Internet<br />
Explorer 5.5 or higher and a printer. If you use our Despatch Express the printer is needed to<br />
generate the ‘OBA order summary report’ that must accompany each shipment and be given<br />
to the collection driver.<br />
If you use your own despatch management system or <strong>Royal</strong> <strong>Mail</strong> Despatch Manager Online (RMDMO)<br />
items are billed automatically based upon parcels we have accepted and scanned so entries are not<br />
needed on OBA. In any event, you will need access to <strong>Royal</strong> <strong>Mail</strong>’s Sales Ordering System and our<br />
Online Billing Account (OBA) to view <strong>Royal</strong> <strong>Mail</strong> Tracked ® sales orders raised. Our OBA sales ordering<br />
system is free and our representative will contact you to explain how to operate the system.<br />
+ http://royalmail.com/trackandtrace + http://royalmail.com/trackandtrace<br />
OBA – Welcome screen<br />
OBA – Login screen<br />
10
Section C<br />
Requirements when<br />
despatching parcels<br />
There are a few basic activities you need to perform<br />
for each shipment to use <strong>Royal</strong> <strong>Mail</strong> Tracked ® :<br />
1 Correctly address the parcels – i.e provide a full postal address<br />
and postcode. <strong>Your</strong> address database must be cleansed and<br />
maintained to achieve a minimum of 95% accuracy of the<br />
current Postal Address File (PAF)<br />
2 Create suitable parcel labels as detailed previously<br />
3 Where presenting parcels in bags and or Yorks attach our<br />
relevant bag labels with bag ties we provide you with on the<br />
mail bags and relevant York cards on the slot in the Yorks<br />
4 Provide a collection manifest and pre-advice file<br />
to <strong>Royal</strong> <strong>Mail</strong> prior to the last shipment collection<br />
5 Present your shipments as detailed overleaf<br />
11
7<br />
How do I present<br />
my shipments?<br />
The <strong>Royal</strong> <strong>Mail</strong> Tracked ® and <strong>Royal</strong> <strong>Mail</strong> Tracked Next Day ® shipments need to be presented<br />
separately from all other mail streams, in the correct agreed equipment (eg bags and sleeved<br />
Yorks supplied by us) and appropriate <strong>Royal</strong> <strong>Mail</strong> Tracked ® or <strong>Royal</strong> <strong>Mail</strong> Tracked Next Day ®<br />
label tied onto the bag or card placed in the slot of the York. This will ensure the correct handling<br />
and scanning. It is not permissible to have mixed bags or Yorks of <strong>Royal</strong> <strong>Mail</strong> Tracked ® or<br />
<strong>Royal</strong> <strong>Mail</strong> Tracked Next Day ® parcels.<br />
The shipment must be accompanied by ‘Collection Manifest’ document from the despatch<br />
management system and, if using Despatch Express, an ‘OBA order summary report’ printed<br />
from <strong>Royal</strong> <strong>Mail</strong>’s OBA system.<br />
If you are using your own despatch management system the required customer manifest<br />
format will be provided by our IT Solutions Consultants. The Customer manifest will detail<br />
volumes, in that posting, the account name, number and address, and the date and the<br />
range of barcodes despatched.<br />
Parcels are either collected by us or can be delivered into our agreed local <strong>Mail</strong> Centre or<br />
regional Distribution Centre. Parcels cannot be delivered into a Delivery Office or Post Office ® .<br />
Customers who ship more than 300,000 parcels a year on our 2-3 day service can<br />
present their shipments loose loaded on to vehicles (trailers) or in Yorks (not mail bags).<br />
What about shipments not covered by my agreement?<br />
If you are sending larger, heavier, or more than the maximum daily parcels in the initial posting<br />
profile you agreed with us, you will need to let your <strong>Royal</strong> <strong>Mail</strong> <strong>Mail</strong> Centre know by 5pm on the<br />
day before posting (or by 5pm on a Thursday for a Saturday collection). Likewise, if part of the<br />
agreement states that you may post no parcels on some days but you subsequently need to do<br />
so on a particular day, you will need to let your <strong>Mail</strong> Centre know by the same time. If you do<br />
not give us the information in line with the above, we will try but do not guarantee to collect<br />
or accept (as applicable) your items on the date you request.<br />
12
8<br />
How can I send perfume,<br />
aerosols, nail varnish, batteries<br />
and other prohibited items?<br />
Customers who send over 300,000 items a year via our <strong>Royal</strong> <strong>Mail</strong> Tracked ®<br />
48 hour delivery service may send some items that are prohibited through all<br />
other <strong>Royal</strong> <strong>Mail</strong> services. Applications to carry prohibited goods by the Tracked<br />
Permitted Goods service must be made through the Account Manager, who is<br />
the point of contact for the acceptance of these items.<br />
The acceptable range of prohibited goods that can be sent includes:<br />
• Perfume (UN 1266)<br />
• Nail varnish (UN1263)<br />
• Aerosols, flammable (UN1950)<br />
• Lithium batteries (which comply with special provisions 88, 230, 310 and 636<br />
of ADR, the latest publication of ADR, the European Agreement Concerning the<br />
International Carriage of Dangerous Goods by Road)<br />
These are known as Tracked Permitted Goods and can only be sent via <strong>Royal</strong> <strong>Mail</strong><br />
Tracked ® 48 hour delivery service.<br />
To start sending any Tracked Permitted Goods prior approval is required from the<br />
Account Manager and the packaging and labelling requirements, detailed below,<br />
need to be followed:<br />
1 You must ensure your items are appropriately packaged and comply with the<br />
latest packaging and labelling advice as featured on the website www.dft.gov.<br />
uk/pgr/freight/dgt1 and follow the ‘Carriage of dangerous goods by Road’ link<br />
2 You must send samples of packaging to your Account Manager for approval<br />
prior to first posting<br />
3 You must use a good standard of packaging, so that any leakage is contained<br />
within the outer packaging, for example you should wrap your item in a sealed<br />
plastic bag and then place it in a rigid container. For more details see chapter<br />
4.1 para 4.1.1.1 of the latest publication of ADR<br />
4 You must comply with the following volume restrictions:<br />
• For perfume (UN1266), each receptacle must contain no more than<br />
500 millilitres<br />
• For nail varnish (UN1263), each receptacle must contain<br />
no more than 100 millilitres<br />
• For aerosols, flammable (UN1950), each receptacle must contain no<br />
more than 750 millilitres<br />
Customers can apply to send other prohibited items – and should make their<br />
application through their Account Manager who will advise whether <strong>Royal</strong> <strong>Mail</strong><br />
can accept these items and what the maximum permitted receptacle size is.<br />
13
How can I send perfume,<br />
aerosols, nail varnish, batteries<br />
and other prohibited items?<br />
5 Tracked Permitted Goods shall be marked as follows:<br />
• The marking shall be readily visible, legible and able to withstand open<br />
weather exposure without a substantial reduction in effectiveness<br />
• The top and bottom portions and the surrounding line shall be black.<br />
The centre area shall be white or a suitable contrasting background<br />
• The minimum dimensions shall be 100mm by 100mm and the minimum<br />
width of line forming the diamond shall be 2mm<br />
• If the size of the package so requires, the dimensions may be reduced, to be<br />
not less than 50mm by 50mm provided the marking remains clearly visible<br />
6 You must supply Material Safety Data Sheets (MSDS) for each item you are<br />
sending, as failure to do so will result in non-acceptance of item<br />
7 You must inform us via email (to trackedpermitted@royalmail.com) by 5pm<br />
on the working day before handover if you intend to handover any Tracked<br />
Permitted Goods and the total gross mass (kg) of Tracked Permitted Goods<br />
to be handed over. Templates for completion and contact information will be<br />
supplied prior to first posting<br />
8 You must notify <strong>Royal</strong> <strong>Mail</strong> Group at the email address above in advance if<br />
Tracked Permitted Goods exceed 50% of the total daily mass (kg) as we will<br />
need to make alternative arrangements<br />
9 To ensure compliance with the service terms and conditions and ADR, we<br />
reserve the right to audit your internal processes in the preparation of<br />
shipments containing Tracked Permitted Goods.<br />
10 Failure to adhere to these terms may result in the withdrawal of the<br />
Tracked Permitted Goods Service<br />
Postcode restrictions apply to where these goods can be carried to and from<br />
(including return-to-sender items.) These postcodes are included in the appendix<br />
at the end of this user <strong>guide</strong>. These goods cannot be sent to BFPO addresses.<br />
Please also note that receiving customers cannot post the items onto another<br />
address which includes sending it back to you, the retailer.<br />
14
Section D<br />
Value added services<br />
• Safeplace TM – is a <strong>Royal</strong> <strong>Mail</strong> delivery option<br />
that enables your customers to nominate a<br />
safe place for alternative delivery of items<br />
• Local Collect Business TM – <strong>Your</strong> customers want<br />
to be able to collect their deliveries when it suits<br />
them. With Local Collect Business, they can<br />
choose the time they want to pick up their<br />
items at a convenient local Post Office ®<br />
• Text or email notification – For added peace of<br />
mind you can offer your customers the option<br />
of text or email notification<br />
• Proof of delivery (signature)<br />
15
9<br />
How do I use Safeplace TM<br />
and Local Collect Business TM ?<br />
So long as you have signed a Safeplace TM licence with <strong>Royal</strong> <strong>Mail</strong>,<br />
when your customers order from you online or by phone, they<br />
will be offered the chance to nominate their Safeplace TM location.<br />
They can specify a secure area at their premises, or a ‘near<br />
neighbour’ as an alternative delivery point. A Safeplace TM item<br />
has instructions shown on the parcels label. The instruction<br />
may be up to 30 characters long.<br />
Safeplace TM is not available in conjunction with signature option.<br />
At the time of buying online customers are <strong>guide</strong>d to<br />
choose either:<br />
• Somewhere specified safe and weather-proof on<br />
their property<br />
• If they don’t have such a place, they can nominate<br />
a specified near neighbour<br />
We will then carry out the Safeplace TM instructions:<br />
• Firstly we need to try and deliver the parcel in the normal<br />
way, if the customer is in or it can fit through the letter box,<br />
it’s a normal delivery<br />
• If no one is home, or the item can not fit through the letter<br />
box, we use the alternative delivery point instruction, as far<br />
as possible we will follow the customer’s instruction. We will<br />
also leave a ‘Sorry you were out’ delivery card detailing<br />
where we left your parcel<br />
However, in a minority of cases we won’t be able to follow<br />
the instruction. These could include:<br />
• If it would be dangerous for us to access the nominated point<br />
• If the nominated point is clearly insecure, such as an easily<br />
viewed doorstep<br />
• If the parcel would be exposed to bad weather<br />
Can my customers pick up their parcels from their local<br />
Post Office ® branch?<br />
Local Collect Business TM allows customer to have their parcels<br />
delivered directly to a Post Office ® rather than their home address<br />
if this suits them. With 14,000 Post Office ® branches nationwide,<br />
the fact is 96% of people live within a mile of a branch.<br />
Local Collect Business TM is not just convenient for your customers,<br />
it also reassures them you’ve made their schedule and their<br />
needs your priority. We will also inform you when the parcel has<br />
arrived at the Post Office ® , so you can let your customer know.<br />
Passing on this information – by text message for instance –<br />
really helps generate positive perceptions of your brand, and<br />
consolidates your relationship with the customer.<br />
All the customer needs to do is collect their parcel from the<br />
selected Post Office ® branch with an acceptable form of ID.<br />
And of course they won’t be charged for the collection. The<br />
Post Office ® will hold on to the package for up to 18 days.<br />
<strong>Royal</strong> <strong>Mail</strong> will also make it as easy as possible for you to set<br />
up and manage Local Collect Business TM . We will provide you<br />
with a full database of participating Post Office ® branches for<br />
your customers to choose from.<br />
For your business, all it takes is to call your <strong>Royal</strong> <strong>Mail</strong> Account<br />
Manager or Customer Services on 08457 950 950 to set up<br />
the Local Collect Business TM service. Customers are charged<br />
per Local Collect Business TM label, in addition to the <strong>Royal</strong> <strong>Mail</strong><br />
Tracked ® charge.<br />
In these cases we will leave a ‘Sorry you were out’ delivery<br />
card. This means you are kept fully informed, and the parcel is<br />
returned to our nearest local office for safekeeping and to await<br />
your instructions.<br />
For more information visit www.royalmail.com/safeplace.<br />
Safeplace TM<br />
label<br />
16
How do I use Safeplace TM<br />
and Local Collect Business TM ?<br />
We provide you with the following:<br />
• An address list of participating Post Office ® branches that accept<br />
Local Collect Business TM , including opening and closing times<br />
• Local Collect Business TM branded labels<br />
• A daily electronic file that contains transaction data<br />
All you have to do is take the order as normal from your customer, but with<br />
the addition of handy delivery options – their home address or a Local Collect<br />
Business TM location that they specify.<br />
When your customer selects the Local Collect Business TM option and indicates<br />
which Post Office ® branch they want the parcel delivered to, you need to:<br />
• Put the Post Office ® branch address on the parcel together with the name<br />
of the customer<br />
• Apply a Local Collect Business TM label<br />
• Despatch the Local Collect Business TM parcels with your other <strong>Royal</strong> <strong>Mail</strong><br />
Tracked ® parcels. They then travel through the normal <strong>Royal</strong> <strong>Mail</strong> network,<br />
and the Local Collect Business TM parcels are delivered to the Post Office ®<br />
branch as addressed on the parcel<br />
Local Collect<br />
Business TM label<br />
The Local Collect Business TM label (LC004) on the right, should be used when<br />
you have the systems capability to use the Local Collect Business TM Post Office ®<br />
address, rather than your customers’ address on the <strong>Royal</strong> <strong>Mail</strong> Tracked ® label.<br />
If you don’t have this capability, add the Local Collect Business TM Post Office ®<br />
address to the Local Collect Business TM label (LC001).<br />
You will receive a data file (.txt) to integrate with your systems, enabling you<br />
to view which Post Office ® branches participate with the Local Collect Business TM<br />
service. An updated file will be sent to you electronically by group email on a<br />
weekly basis. For more information visit www.royalmail.com/localcollect.<br />
NB: An individual will be required to show a form of ID at the chosen Post Office ® in order to collect the item<br />
17
10<br />
How does text and email<br />
notification work?<br />
You will need to capture the recipient’s mobile number and or email<br />
address and include this on the advice posting manifest that you<br />
provide to us. When the parcel is scanned within <strong>Royal</strong> <strong>Mail</strong>’s<br />
pipeline, this triggers the sending of the message.<br />
1<br />
The first message is sent when the parcel is scanned at the<br />
Delivery Office to inform the recipient that <strong>Royal</strong> <strong>Mail</strong> will<br />
deliver the parcel that day.<br />
A second message is sent when delivery is attempted to inform<br />
the recipient that we’ve successfully delivered the parcel.<br />
If we were unable to deliver the message will advise the<br />
recipient to see the ‘Sorry you were out’ card to arrange<br />
collection or re-delivery.<br />
FROM: <strong>Royal</strong> <strong>Mail</strong> Tracked ®<br />
ROYAL MAIL RECEIVED YOUR<br />
ITEM (NO:XXXXXXXXXXXXX)<br />
FROM (NAME OF SENDING<br />
CUSTOMER). WE WILL<br />
ATTEMPT TO DELIVER<br />
TODAY. AUTOMATED<br />
MESSAGE, DO NOT REPLY.<br />
OPTION BACK<br />
If the parcel remains uncollected, a further message is sent to<br />
remind customer that we are holding it. If after this time, it’s<br />
still not collected another message is sent to say that we’ve<br />
returned the parcel to the sender.<br />
Text and email notification cannot be used with Despatch Express.<br />
Text message<br />
1 ‘We will deliver today’<br />
<strong>Royal</strong> <strong>Mail</strong> received your item (No: XXXXXXXXXXXXX)<br />
from (name of sending customer). We will attempt<br />
to deliver it today. Automated message do not reply.<br />
2 ‘Successfully delivered’<br />
<strong>Royal</strong> <strong>Mail</strong> has today delivered your item<br />
(No: XXXXXXXXXXXXX) from (name of sending customer).<br />
Automated message do not reply.<br />
3 ‘Successfully delivered to your Safeplace TM ’<br />
<strong>Royal</strong> <strong>Mail</strong> has delivered your parcel (No: XXXXXXXXXXXXX)<br />
from (name of sending customer) to your nominated<br />
Safeplace TM . Automated message do not reply.<br />
4 ‘Successfully delivered to Local Collect Business TM ’<br />
<strong>Royal</strong> <strong>Mail</strong> has delivered your item (No: XXXXXXXXXXXXX)<br />
from (name of sending customer) to your nominated<br />
Post Office ® . Automated message do not reply.<br />
5 ‘We were unable to deliver and are holding your item’<br />
<strong>Royal</strong> <strong>Mail</strong> was unable to deliver your item<br />
(No: XXXXXXXXXXXXX) from (name of sending<br />
customer) today. See card left for details. Automated<br />
message do not reply.<br />
6 ‘We are still waiting your instructions’<br />
<strong>Royal</strong> <strong>Mail</strong> still hold your item (No: XXXXXXXXXXXXX)<br />
from (name of sending customer). Visit royalmail.com<br />
to arrange re-delivery. Automated message do not reply.<br />
7 ‘We have returned the item to the sender’<br />
<strong>Royal</strong> <strong>Mail</strong> was unable to deliver your item<br />
(No. XXXXXXXXXXXXX) from (name of sending customer).<br />
It has been returned to the sender. Automated message<br />
do not reply.<br />
18
Examples of<br />
email messages<br />
Email messages<br />
1 ‘<strong>Royal</strong> <strong>Mail</strong>: Item ready for delivery’<br />
Dear Customer,<br />
<strong>Royal</strong> <strong>Mail</strong> has received your item from XXXX<br />
(No: XXXXXXXXXXXXX) at XXX Delivery Office. <strong>Your</strong><br />
item is now ready for delivery and we will attempt to<br />
deliver it today subject to any alternative instructions<br />
that you have previously agreed with us.<br />
Regards, <strong>Royal</strong> <strong>Mail</strong><br />
For queries please visit www.royalmail.com or call<br />
08457 740 740. Please do not reply to this message.<br />
This email was sent from a notification-only address<br />
that cannot accept incoming email.<br />
2 ‘<strong>Royal</strong> <strong>Mail</strong>: Item delivered’<br />
Dear Customer,<br />
<strong>Your</strong> item from XXXX (No: XXXXXXXXXXXXX)<br />
has now been delivered by <strong>Royal</strong> <strong>Mail</strong>.<br />
Regards, <strong>Royal</strong> <strong>Mail</strong><br />
For queries please visit www.royalmail.com or call<br />
08457 740 740. Please do not reply to this message.<br />
This email was sent from a notification-only address<br />
that cannot accept incoming email.<br />
3 ‘<strong>Royal</strong> <strong>Mail</strong>: Item delivered to your Safeplace TM ’<br />
Dear Customer,<br />
<strong>Royal</strong> <strong>Mail</strong> has delivered your item from XXXX<br />
(No: XXXXXXXXXXXXX) to your nominated Safeplace TM .<br />
Regards, <strong>Royal</strong> <strong>Mail</strong><br />
For queries please visit www.royalmail.com or call<br />
08457 740 740. Please do not reply to this message.<br />
This email was sent from a notification-only address<br />
that cannot accept incoming email.<br />
4 ‘<strong>Royal</strong> <strong>Mail</strong>: Item delivered to nominated<br />
Post Office ® ’<br />
Dear Customer,<br />
<strong>Royal</strong> <strong>Mail</strong> has delivered your item from XXXX<br />
(No: XXXXXXXXXXXXX) to your nominated Post Office ®<br />
and is now ready for you to collect.<br />
Regards, <strong>Royal</strong> <strong>Mail</strong><br />
For queries please visit www.royalmail.com or call<br />
08457 740 740. Please do not reply to this message.<br />
This email was sent from a notification-only address<br />
that cannot accept incoming email.<br />
5 ‘<strong>Royal</strong> <strong>Mail</strong>: Unable to deliver your item’<br />
Dear Customer,<br />
<strong>Royal</strong> <strong>Mail</strong> was unable to deliver your item from<br />
XXXX (No: XXXXXXXXXXXXX) today. You can arrange<br />
a re-delivery or collection of the item by going to<br />
www.royalmail.com/redelivery or by calling<br />
0845 740 740. If collecting the item from the<br />
Delivery Office, please bring the ‘Sorry you were<br />
out’ card and identification on with you.<br />
Regards, <strong>Royal</strong> <strong>Mail</strong><br />
For queries please visit www.royalmail.com or call<br />
08457 740 740. Please do not reply to this message.<br />
This email was sent from a notification-only address<br />
that cannot accept incoming email.<br />
6 ‘<strong>Royal</strong> <strong>Mail</strong>: Item held in local Delivery Office’<br />
Dear Customer,<br />
<strong>Royal</strong> <strong>Mail</strong> is still holding your item from XXXX<br />
(No: XXXXXXXXXXXXX) in your local Delivery Office.<br />
It is due to be returned to the sender in two<br />
days, please arrange a collection or re-delivery<br />
by going to www.royalmail.com/redelivery or<br />
by calling 0845 740 740.<br />
Regards, <strong>Royal</strong> <strong>Mail</strong><br />
For queries please visit www.royalmail.com or call<br />
08457 740 740. Please do not reply to this message.<br />
This email was sent from a notification-only address<br />
that cannot accept incoming email.<br />
7 ‘<strong>Royal</strong> <strong>Mail</strong>: Item returned to sender’<br />
Dear Customer,<br />
<strong>Royal</strong> <strong>Mail</strong> was unable to deliver your item from<br />
XXXX (No: XXXXXXXXXXXXX) and it has now been<br />
returned to the sender. Please contact the company<br />
you placed your order with for further guidance.<br />
Regards, <strong>Royal</strong> <strong>Mail</strong><br />
For queries please visit www.royalmail.com or call<br />
08457 740 740. Please do not reply to this message.<br />
This email was sent from a notification-only address<br />
that cannot accept incoming email.<br />
19
11<br />
How does proof of<br />
delivery (signature) work?<br />
If you would like a proof of delivery (signature) to be taken at the doorstep<br />
when <strong>Royal</strong> <strong>Mail</strong> delivers your parcel you must generate a label that contains<br />
a barcode relating to ‘signature required’. With DMO, this occurs automatically<br />
when you select proof of delivery option. Proof of delivery (signature)<br />
cannot be used with Despatch Express.<br />
The delivery person will be prompted to ask the customer for a signature<br />
when they scan the item at the doorstep. This can then be seen on our<br />
Track & Trace system. If the item cannot be delivered, it will be returned<br />
to the Delivery Office, ready for re-delivery or customer collection.<br />
Personal Customers<br />
Small & Medium Business<br />
Corporate & Public Sector<br />
Search ><br />
+ http://royalmail.com/trackandtrace<br />
Logistics Services<br />
Delivery Services<br />
+ http://royalmail.com/trackandtrace<br />
Marketing Services Discounts & Payment<br />
Home<br />
Home > Track and trace ><br />
Personal Customers Small & Medium Business Corporate & Public Sector<br />
Search ><br />
Delivery Services Marketing Services Logistics Services Discounts & Payment<br />
> Track and trace<br />
Sending tracked mail<br />
Tracking your mail<br />
Top links<br />
Track & Trace<br />
Please enter your 13 character reference<br />
e.g. AA000100019GB.<br />
Delivered<br />
Item FC020968955GB was collected and<br />
signed for by the addressee on the 2010-08-19<br />
from Blandford Forum DO.<br />
Home<br />
> Track and trace<br />
Sending tracked mail<br />
Tracking your mail<br />
Top links<br />
> Find a postcode<br />
> Postal prices<br />
> Shop<br />
> Track an item<br />
Home > Track and trace ><br />
Track & Trace<br />
Please enter your 13 character reference<br />
e.g. AA000100019GB.<br />
FC020968955GB<br />
Track item ><br />
How to find your reference number ><br />
Delivered<br />
Item FC020968955GB was collected and<br />
signed for by the addressee on the 2010-08-19<br />
from Blandford Forum DO.<br />
You can now see the electronic Proof of Delivery<br />
for this item by clicking the button below.<br />
View Proof of Delivery ><br />
> Find a postcode<br />
> Postal prices<br />
> Shop<br />
> Track an item<br />
> A-Z<br />
> Work with us<br />
> Customer service<br />
FC020968955GB<br />
Track item ><br />
How to find your reference number ><br />
Electronic Proof of Delivery for your item<br />
The electronic Proof of Delivery for this item is<br />
now displayed below.<br />
> A-Z<br />
> Work with us<br />
> Customer service<br />
SENDING<br />
important or valuable mail<br />
TRACKING<br />
important or valuable mail<br />
> Send mail in the UK<br />
> Send mail overseas<br />
> What is Track & Trace?<br />
> How do I use Track & Trace?<br />
> How do I track an item sent from abroad?<br />
> The system isn’t accepting my reference<br />
number<br />
> How can I follow up a previous enquiry?<br />
> I’ve lost my reference number?<br />
> It says accepted but I don’t recognise the<br />
postcode or address<br />
Printed name: SILLS Signature time: 15:57:00GMT 19/08/10<br />
Status report you will see for a<br />
successful delivery with proof of delivery<br />
20
Section E<br />
How do I track my parcels?<br />
21
12<br />
<strong>Royal</strong> <strong>Mail</strong>’s<br />
Track & Trace<br />
For peace of mind, you are able to check on the progress of individual<br />
parcels by entering your 13 digit reference number on our website<br />
www.royalmail.com/trackandtrace.<br />
+ http://royalmail.com/trackandtrace<br />
+ http://royalmail.com/trackandtrace<br />
Personal Customers<br />
Small & Medium Business<br />
Corporate & Public Sector<br />
Personal Customers<br />
Small & Medium Business<br />
Corporate & Public Sector<br />
Search ><br />
Search ><br />
Delivery Services Marketing Services Logistics Services Discounts & Payment<br />
Delivery Services Marketing Services Logistics Services Discounts & Payment<br />
Home<br />
Home > Track and trace ><br />
Home<br />
Home > Track and trace ><br />
> Track and trace<br />
Sending tracked mail<br />
Track & Trace<br />
Delivered<br />
> Track and trace<br />
Sending tracked mail<br />
Track & Trace<br />
Returned to sender<br />
Tracking your mail<br />
Top links<br />
Please enter your 13 character reference<br />
e.g. AA000100019GB.<br />
Item FG000005935GB has been recorded<br />
as being delivered from our Wombourne<br />
Delivery Office.<br />
Tracking your mail<br />
Top links<br />
Please enter your 13 character reference<br />
e.g. AA000100019GB.<br />
We were unable to deliver item FG000005935GB<br />
as the addressee has gone away. We returned<br />
the item to sender on the 2010-06-09.<br />
> Find a postcode<br />
FG000005935GB<br />
Track item ><br />
> Find a postcode<br />
FG000005935GB<br />
Track item ><br />
> Postal prices<br />
> Shop<br />
How to find your reference number ><br />
> Postal prices<br />
> Shop<br />
How to find your reference number ><br />
> Track an item<br />
> Track an item<br />
> A-Z<br />
> A-Z<br />
> Work with us<br />
> Work with us<br />
> Customer service<br />
> Customer service<br />
SENDING<br />
important or valuable mail<br />
TRACKING<br />
important or valuable mail<br />
SENDING<br />
important or valuable mail<br />
TRACKING<br />
important or valuable mail<br />
> Send mail in the UK<br />
> What is Track & Trace?<br />
> Send mail in the UK<br />
> What is Track & Trace?<br />
> Send mail overseas<br />
> How do I use Track & Trace?<br />
> Send mail overseas<br />
> How do I use Track & Trace?<br />
> How do I track an item sent from abroad?<br />
> How do I track an item sent from abroad?<br />
> The system isn’t accepting my reference<br />
> The system isn’t accepting my reference<br />
number<br />
number<br />
> How can I follow up a previous enquiry?<br />
> How can I follow up a previous enquiry?<br />
> I’ve lost my reference number?<br />
> I’ve lost my reference number?<br />
> It says accepted but I don’t recognise the<br />
> It says accepted but I don’t recognise the<br />
postcode or address<br />
postcode or address<br />
Status report you will see for<br />
a successful delivery<br />
Status report you will see for a parcel<br />
that was returned to the sender<br />
In the unlikely event of our website being unavailable,<br />
phone 08456 038 495 between 9:00am and 5:00pm Monday to Friday.<br />
22
13<br />
Access detailed reconciliation reports of your <strong>Royal</strong> <strong>Mail</strong> Tracked ®<br />
despatched parcels so you always know what’s been collected and<br />
accepted.<br />
Account number :<br />
? Account number :<br />
Go ><br />
Scheduled for today :<br />
Awaiting delivery Delivered Delivered attempted Delay likely Total<br />
444 3263 817 26 4550<br />
Data correct as at 28/01/2010 15:15:03<br />
Customer summary reports<br />
Reconcile the actual tracked activity of your parcels<br />
against the details on your posting manifest.<br />
> Posting manifest reconciliation<br />
Find tracked details for all parcels we have received that<br />
were not pre-advised in your posting manifests.<br />
> Non-advised posting reconciliation<br />
Delivery attempted / Delay likely report<br />
Sales order summary reports<br />
View summary reports by order and contract number.<br />
> Sales order summary reports<br />
Quality of service reports<br />
View reports on our delivery performance for parcels once<br />
they have been accepted into the <strong>Royal</strong> <strong>Mail</strong> pipeline.<br />
> Quality of service reports<br />
><br />
Management reports<br />
There are three types of reports available via the <strong>Royal</strong> <strong>Mail</strong> OBA (Online<br />
Billing Account) web portal www.royalmail.com/oba. To ensure these<br />
reports are secure access only you will need to have an OBA password<br />
issued by your OBA System administrator.<br />
1 Customer summary reports<br />
Here you will find reports to help<br />
you keep track of your posting<br />
both in terms of parcels identified<br />
on a manifest as well as those<br />
actually received by <strong>Royal</strong> <strong>Mail</strong>.<br />
+ http://royalmail.com/trackandtrace<br />
Home Customer summary reports Quality of service reports Sales order summary report Help<br />
<strong>Royal</strong> <strong>Mail</strong> Tracked ®<br />
Delivery Dashboard<br />
0123456789 – Demo Customer<br />
4550<br />
0123456789 – Demo Customer<br />
+ http://royalmail.com/trackandtrace<br />
1<br />
Intro screen<br />
Customer summary report<br />
2<br />
3<br />
2 Quality of service reports<br />
Here you can keep an eye on how we<br />
are doing by viewing reports on delivery<br />
time statistics for your parcels, both by<br />
volume and percentage.<br />
+ http://royalmail.com/trackandtrace<br />
+ http://royalmail.com/trackandtrace<br />
3 Sales order summary report<br />
Here you will find an overview of a<br />
specific order and contract number.<br />
Quality of service reports<br />
Sales order summary report<br />
23
Section F<br />
Where can I get<br />
more help or advice?<br />
Simply contact your <strong>Royal</strong> <strong>Mail</strong> Account Manager,<br />
or the <strong>Royal</strong> <strong>Mail</strong> Sales Centre on 08457 950 950.<br />
Alternatively you can visit www.royalmail.com/tracked.<br />
Appendix One – Postcodes for Tracked Permitted Goods<br />
<strong>Royal</strong> <strong>Mail</strong> is a trading name of <strong>Royal</strong> <strong>Mail</strong> Group Ltd. Registered number 4138203.<br />
Registered in England and Wales. Registered office 100 Victoria Embankment, London EC4Y 0HQ.<br />
<strong>Royal</strong> <strong>Mail</strong>, the Cruciform and the colour red are registered trade marks of <strong>Royal</strong> <strong>Mail</strong> Group Ltd<br />
<strong>Royal</strong> <strong>Mail</strong> Tracked® © <strong>Royal</strong> <strong>Mail</strong> Group Ltd 2010. All rights reserved.<br />
24
Appendix one<br />
Postcodes for Tracked Permitted Goods<br />
This appendix applies only to customers sending over 300,000 parcels per annum on our 2-3 day service<br />
(48 hour) and who have agreed with us to send specific Tracked Permitted Goods (see Section 8).<br />
Tracked Permitted Goods must not travel to destinations that rely on boat or air to be reached. They can be<br />
sent from mainland England, Wales, Scotland and Scottish Islands connected by bridge to the mainland.<br />
The following table shows which postcodes you can send to, marked with a<br />
marked with a<br />
and those that you cannot<br />
Location: Mainland UK Postcode Scottish Islands (boat) Postcode<br />
Aberdeen AB Ardchattan PA37<br />
St Albans AL Ardentallen PA34<br />
Birmingham B Arinagour PA78<br />
Bath BA Arran KA27<br />
Blackburn BB Balivanish HS7<br />
Bradford BD Baltasound ZE1<br />
Bournemouth BH Barra HS9<br />
Bolton BL Barrafirth ZE1<br />
Brighton BN Benbecula HS7<br />
Bromley BR Bowmore PA43<br />
Bristol BS Brae ZE2<br />
Carlisle CA Bridgend (Islay) PA44<br />
Cambridge CB Brodick KA27<br />
Cardiff CF Bruichladdich PA49<br />
Chester CH Craignure PA65<br />
Chelmsford CM Cunningsburgh ZE2<br />
Colchester CO Drimnin PA34<br />
Croydon CR Easdale PA34<br />
Canterbury CT Finstown KW17<br />
Coventry CV Iona PA76<br />
Crewe CW Islay PA43<br />
Dartford DA Isle of Canna PH44<br />
Dundee DD Isle of Coll PA78<br />
25
Derby DE Isle of Colonsay PA61<br />
Dumfries & Galloway DG Isle of Eigg PH42<br />
Durham DH Isle of Gigha PA41<br />
Darlington DL Isle of Harris HS3<br />
Doncaster DN Isle of Lewis HS2<br />
Dorchester DT Isle of Muck PH42<br />
Dudley DY Isle of Raasay IV40<br />
London E E Jura PA60<br />
London EC EC Kerrera PA34<br />
Edinburgh EH Kirkwall KW15<br />
Enfield EN Lerwick ZE1<br />
Exeter EX Liniclett HS7<br />
Falkirk & Stirling FK Lismore PA34<br />
Blackpool FY Loch Striven PA22<br />
Glasgow G Lochboisdale HS8<br />
Gloucester GL Lochmaddy HS6<br />
Guildford GU Luing PA34<br />
Harrow HA Machrie KA27<br />
Huddersfield HD Millport KA28<br />
Harrogate HG Mossbank (Shetland) ZE2<br />
Hemel Hempstead HP Mull PA73<br />
Hereford HR Newmarket (Lewis) HS2<br />
Hull HU Nor Wick ZE1<br />
Halifax HX North Uist HS6<br />
Ilford IG Orkney KW17<br />
Ipswich IP Port Bannatyne PA20<br />
Iverness IV (except IV40) Port Ellen PA42<br />
Kilmarnock KA (except KA27-28) Rothesay PA20<br />
Kingston upon Thames KT Rum PH43<br />
Kirkwall KW (except KW15-17) Sanday KW17<br />
Kirkcaldy KY Sandwick ZE2<br />
Liverpool L Sandwick (Lewis) HS2<br />
Lancaster LA Scalpay (Lewis) HS4<br />
Llandindod Wells LD Scarinish PA77<br />
Leicester LE Shetland ZE1<br />
Llandudno LL South Ronaldsay KW16<br />
Lincoln LN South Uist HS8<br />
Leeds LS St Margarets Hope KW17<br />
Luton LU Stornoway HS1<br />
Manchester M Stromness KW16<br />
Maidstone ME Sullom ZE2<br />
Milton Keynes MK Tiree PA77<br />
Motherwell ML Tobermory PA75<br />
London N N Whalsay ZE2<br />
26
Newcastle<br />
Nottingham<br />
Northampton<br />
Newport<br />
Norwich<br />
London NW<br />
Oldham<br />
Oxford<br />
Paisley<br />
Peterborough<br />
Perth<br />
Plymouth<br />
Portsmouth<br />
Preston<br />
Reading<br />
Redhill<br />
Romford<br />
Sheffield<br />
Swansea<br />
London SE<br />
Stevenage<br />
Stockport<br />
Slough<br />
Sutton<br />
Swindon<br />
Southampton<br />
Sailsbury<br />
Sunderland<br />
Southend<br />
Stoke-on-Trent<br />
London SW<br />
Shrewesbury<br />
Taunton<br />
Tweeddale<br />
Telford<br />
Tonbriedge<br />
Torquay<br />
Truro<br />
Teeside<br />
Twickenham<br />
Uxbridge<br />
London W<br />
Warrington<br />
NE<br />
NG<br />
NN<br />
NP<br />
NR<br />
NW<br />
OL<br />
OX<br />
PA (except PA20, 22, 34,<br />
37, 41-44, 49, 60, 61,<br />
65, 73, 75-78<br />
PE<br />
PH (except PH42-44)<br />
PL<br />
PO (except PO30-41)<br />
PR<br />
RG<br />
RH<br />
RM<br />
S<br />
SA<br />
SE<br />
SG<br />
SK<br />
SL<br />
SM<br />
SN<br />
SO<br />
SP<br />
SR<br />
SS<br />
ST<br />
SW<br />
SY<br />
TA<br />
TD<br />
TF<br />
TN<br />
TQ<br />
TR (except TR21-55)<br />
TS<br />
TW<br />
UB<br />
W<br />
WA<br />
27
London WC<br />
Watford<br />
Wakefield<br />
Wigan<br />
Worchester<br />
Walsall<br />
Wolverhampton<br />
York<br />
WC<br />
WD<br />
WF<br />
WN<br />
WR<br />
WS<br />
WV<br />
YO<br />
Scottish Islands that<br />
have bridges<br />
Other Islands<br />
Achmore IV53 Northern Ireland BT<br />
Broadford IV49 Isle of Wight PO 30-41<br />
Dunvegan IV55 Isle of Man IM<br />
Isle of Seil PA34 Jersey JE<br />
Portee IV51 Guernsey GY<br />
Skye IV51 Scilly Islands TR 21-25<br />
Uig<br />
IV51<br />
You can also post from Northern Ireland to destinations within the BT postcode area.<br />
28