DMV Annual Report - West Virginia Department of Transportation

INFORMATION
Services
Data Entry Unit
The Data Entry Unit verifies, enters, and distributes vehicle title and registration information and related reports. This unit also
assists the DMV Regional Offices by performing general information and technology troubleshooting services agency wide.
This unit is the primary contact for technical support for Division of Motor Vehicles employees or customers related to Systems
Operations and the primary point of contact for technical support of the Automated Testing System. The section is also responsible
for adding, modifying, or deleting access to the mainframe and networks while maintaining privacy standards as required.
Information Services Helpdesk
The Information Services Help Desk provides support to Division of Motor Vehicles employees. Among these duties are
verifying, entering, and deleting information from PDPS (Problem Driver Pointer System) and CDLIS (Commercial Driver License
Information System), reviewing driver history/information to determine eligibility for issuance of a license, overseeing the Digital
Image Exchange program by running reports and updating user information as needed, providing technical support for the
Driver License/Identification system and backup support for the Automated Testing systems.
Records Management Unit
The Records Unit maintains the Agency’s records, responds to information requests from legally authorized sources, and is
responsible for the optical imaging/Document Management Systems for all Division of Motor Vehicles files.
DMV Annual Report: Fiscal Year 2010 17