Home Energy Emergency Assistance Scheme (HEEAS)

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Customer contacts energy retailer regarding their payment options Customer in Financial Crisis Energy retailer exhausts hardship options and starts HEEAS process
Eligibility Criteria • Cost of rent or mortgage has increased to more than 30% of the household income in the preceding 12 months. • Energy costs have increased to more than 10% of the household income in the preceding 12 months. • High unexpected expenses on essential household items or medical expenses or increased energy usage within the preceding 12 months. • Substantial decrease in household income within the preceding 12 months.
Page 1 and 2: HEEAS Home Energy Emergency Assista
Page 3 and 4: The Applicant • This assistance i
Page 5 and 6: The role of Non-Government Organisa
Page 7: Application Process • The applica
Page 11 and 12: Criteria 2: Cost of utility usage h
Page 13 and 14: Criteria 3: High unexpected expense
Page 15 and 16: Amount of Grant • Assistance will
Page 17 and 18: Issues that may arise • Customers

Home Energy Emergency Assistance Scheme (HEEAS)

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