National Hospitality Institute Ronalee Polad slides - Michigan ...

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CLINICAL EFFECTS OF ALCOHOL • Servers should know how & why alcohol affects people – Absorption, distribution, BAC • Recognize signs in customers – Lowered inhibitions – Take action before person is intoxicated • Better consumers – Servers know how alcohol affects to them – Can recognize the signs in themselves
TAM ® TECHNIQUES • Tools for the server and seller – How to recognizing signs of intoxication – Ways of refusing service • Underage purchasers • Intoxicated patrons – Keeping a daily log • Servers that are trained develop skills that are used consistently
Page 1 and 2: TAKING AN ACTIVE ROLE TO EDUCATE LI
Page 3 and 4: EDUCATION
Page 5: TECHNIQUES OF ALCOHOL MANAGEMENT ®
Page 8 and 9: TAM ® PHILOSOPHY • Classroom tra
Page 10 and 11: TAM ® STUDENTS • Employees and o
Page 12 and 13: TAM ® Pre-Test • Alcohol is a de
Page 16 and 17: PREVENTING UNDERAGE PURCHASE & CONS
Page 18 and 19: OTHER TRAINING AVAILABLE
Page 20 and 21: MICHIGAN LIQUOR LICENSEE TRAINING S
Page 22 and 23: OPERATION OF THE BUSINESS • Devel
Page 24 and 25: MICHIGAN LIQUOR LAW ENFORCEMENT TRA
Page 26 and 27: CURRICULUM • License Types and th
Page 28: CONTACTS National Hospitality Insti

National Hospitality Institute Ronalee Polad slides - Michigan ...

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