Frequently asked questions - City of Mount Pearl
Frequently asked questions - City of Mount Pearl
Frequently asked questions - City of Mount Pearl
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Where does my water come from?<br />
Water for the <strong>City</strong> <strong>of</strong> <strong>Mount</strong> <strong>Pearl</strong> Residents originates from Bay Bulls Big Pond.<br />
Are any street, water or sewer projects planned for my street in the near future?<br />
Contact Engineering Services at 748-1018. Staff can provide information on planned<br />
improvements to the <strong>City</strong>’s infrastructure.<br />
What should I do if the snow plow damages my curb stop?<br />
Please contact Engineering Services to have the curb stop replaced. Damages other<br />
than those incurred by the <strong>City</strong>’s snow clearing efforts are the responsibility <strong>of</strong> the<br />
owner.<br />
Water has backed up into my basement from the drains. Who should I contact?<br />
Contact a plumber or drain cleaning company to check out the problem first. In rare<br />
situations, the <strong>City</strong>’s sewer system may be the cause <strong>of</strong> the problem. For further<br />
information, contact Engineering Services at 748-1016.<br />
Where do I report a water main break or water service problem?<br />
Contact Engineering Services at 748-1016 during business hours or 748.1000 for after<br />
hours emergencies.<br />
What is a Water Cross Connection?<br />
A cross connection is a connection or an arrangement <strong>of</strong> piping which could allow<br />
undesirable water, sewage or chemical solutions to enter your drinking (potable) water<br />
system as a result <strong>of</strong> backflow. Call 748.1016 for further information.<br />
Where do I call after hours for an emergency issue with my water?<br />
Contact the <strong>City</strong>’s after hours Emergency Services at 748-1000.<br />
Can I use a fire hydrant?<br />
Fire hydrants can be used only after a set <strong>of</strong> strict criteria is met, please contact<br />
Engineering Services at 748-1016 for further details. All hydrant users must provide an<br />
approved and certified backflow prevention device. Hydrant usage sites are subject to<br />
inspection and violators will be ticketed and fined. Any suspicious connections to a fire<br />
hydrant should be reported to Engineering Services immediately.
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