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Presbyterian MediCare PPO 2013 Provider Directory

Presbyterian MediCare PPO 2013 Provider Directory

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This directory is current as of October 1, 2012. Some network providers may have<br />

been added or removed from our network after this directory was printed. We do not<br />

guarantee that each provider is still accepting new members. To get the most<br />

up-to-date information about <strong>Presbyterian</strong> <strong>MediCare</strong> <strong>PPO</strong>’s network providers in<br />

your area, you can visit www.phs.org/Medicare or call the <strong>Presbyterian</strong><br />

Customer Service Department at (505) 923-6060 or 1-800-797-5343. TTY users<br />

should call: 1-888-625-8818.<br />

Hours of Operation:<br />

Business Hours: October 1 through February 14 – The <strong>Presbyterian</strong> Customer<br />

Service Center has representatives available to assist you Monday through Sunday,<br />

excluding Thanksgiving Day and Christmas Day, from 8:00 a.m. to 8:00 p.m.<br />

Business Hours: February 15 through September 30 – The <strong>Presbyterian</strong><br />

Customer Service Center has representatives available to assist you Monday<br />

through Friday from 8:00 a.m. to 8:00 p.m. The <strong>Presbyterian</strong> Customer Service<br />

Center uses a voice response system to assist you Saturday, Sunday, and holidays<br />

from 8:00 a.m. to 8:00 p.m. Our voice response system can help you:<br />

• Get assistance filling prescriptions at the pharmacy.<br />

• Inquire about Medicare Advantage plans offered by <strong>Presbyterian</strong>.<br />

• Obtain Behavioral Health assistance.<br />

• Leave a message for Customer Service. A response is provided within<br />

one business day.<br />

• File a formal complaint.<br />

• Speak to a Supervisor on call.<br />

<strong>Presbyterian</strong> <strong>MediCare</strong> <strong>PPO</strong> is a Medicare Advantage organization with a Medicare<br />

contract.<br />

This information is available for free in other languages. Please contact the<br />

<strong>Presbyterian</strong> Customer Service Center at (505) 923-6060 or 1-800-797-5343 for<br />

additional information. TTY users should call 1-888-625-8818. Hours are<br />

Monday through Sunday 8 a.m. to 8 p.m.<br />

Esta información está disponible de manera gratuita en otros idiomas. Sírvase<br />

llamar al Centro de Atención a los Cliente del <strong>Presbyterian</strong> al (505) 923-6060 o al<br />

1-800-797-5343 para obtener más información. Los usuarios de TTY deberán llamar<br />

al 1-888-625-8818. Horario: del lunes a domingo, de 8 a.m. a 8 p.m.<br />

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