Agents Get Pick of Golf Delights - Acuity

Transportation Specialist
Excellence
Laurie Friederichs
Is Driven to Service
Customers of Mel Foster Insurance benefit
from Laurie Friederichs’ conscientious approach to
customer service, according to agency President Marc
Engels. “Laurie is dedicated to providing great service and
follows through on everything she promises to customers
and carriers,” he says.
“One of Laurie’s strongest
attributes is her experience,” Marc
adds. “She has been here nearly 15
years and has extensive knowledge
of transportation insurance. She also
has the ability to relate well to
our clients.”
Laurie is Transportation Account
UTSTANDING
Manager at the Davenport, Iowabased
agency. She says that patience and
understanding are the keys to exceptional customer care.
“You have to take the time to really
listen to their concerns and
explain things to them in terms
they can relate to,” Laurie
explains.
Laurie, who recently earned
her agent’s license, enjoys
working with her agency colleagues.
“We have a really good staff, all of
whom are dedicated to providing excellent
service,” she says.
to customers,
But the Mel Foster agency isn’t all about business. “We
like to have fun,” she says. “If you’re not having fun, it’s
going to show. You have to have a couple of good laughs a
day and share those with your clients.”
Congratulations to Laurie Friederichs, an Outstanding
Service Professional!•
EW JOB inFORMATION
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