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Value-Added Services<br />

“We act to correct those situations,”<br />

Mollenhauer says, “but of course we<br />

prefer to pre-empt them if we can. When<br />

reverse auction tendering was popular,<br />

we wanted to mitigate its negative<br />

consequences for our members, so we<br />

intervened with buyers to prevent them<br />

from happening in the first place.”<br />

This year the TCA is beefing up this<br />

kind of ‘high-touch’ member service <strong>by</strong><br />

revamping its long-standing alternative<br />

dispute resolution (ADR) practice. The<br />

new service will launch next year.<br />

THE GRASS ROOTS<br />

TCA membership has grown steadily over<br />

the years to about 2,200 member companies,<br />

but what’s remarkable is that more<br />

than a year into the most severe recession<br />

in decades, TCA members are just as<br />

convinced as ever of the value of being<br />

part of this association. “Most ICI construction<br />

industry businesses are down <strong>by</strong><br />

a good percentage,” says TCA Executive<br />

Vice President Kim McKinney. “In spite<br />

of that, we can say that we have a strong<br />

membership that has remained stable.”<br />

That stability is no accident. The TCA<br />

makes a point of being aware of member<br />

needs and challenges, and has made<br />

adaptability a way of life. “Obviously<br />

with the recession there are people who<br />

go out of business or reduce staff,” says<br />

Polyanna Fok, director of membership.<br />

“So we have worked very hard with new<br />

people coming in at member companies<br />

to make sure they understand what the<br />

TCA services are all about. Facility tours<br />

are part of the agenda, so that new members<br />

feel that the TCA is their facility. We<br />

respond to members’ questions, to help<br />

them understand why TCA membership<br />

is a good decision.”<br />

When new members join the TCA,<br />

they’re automatically enrolled in the Canadian<br />

<strong>Construction</strong> <strong>Association</strong> (CCA)<br />

and the Council of Ontario <strong>Construction</strong><br />

<strong>Association</strong>s (COCA) as well. These<br />

Lee Baker and John Mollenhauer compare notes<br />

“<br />

We’re committed to being among the best in the<br />

country in the core services we deliver to the industry<br />

”<br />

— John Mollenhauer, President, <strong>Toronto</strong> <strong>Construction</strong> <strong>Association</strong><br />

Canada’s leading<br />

“SPECIALTY” Insurer<br />

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Builders' Digest Quarter 2 2009 | 9

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