Line by Line Line by Line - Toronto Construction Association
Line by Line Line by Line - Toronto Construction Association
Line by Line Line by Line - Toronto Construction Association
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Value-Added Services<br />
“We act to correct those situations,”<br />
Mollenhauer says, “but of course we<br />
prefer to pre-empt them if we can. When<br />
reverse auction tendering was popular,<br />
we wanted to mitigate its negative<br />
consequences for our members, so we<br />
intervened with buyers to prevent them<br />
from happening in the first place.”<br />
This year the TCA is beefing up this<br />
kind of ‘high-touch’ member service <strong>by</strong><br />
revamping its long-standing alternative<br />
dispute resolution (ADR) practice. The<br />
new service will launch next year.<br />
THE GRASS ROOTS<br />
TCA membership has grown steadily over<br />
the years to about 2,200 member companies,<br />
but what’s remarkable is that more<br />
than a year into the most severe recession<br />
in decades, TCA members are just as<br />
convinced as ever of the value of being<br />
part of this association. “Most ICI construction<br />
industry businesses are down <strong>by</strong><br />
a good percentage,” says TCA Executive<br />
Vice President Kim McKinney. “In spite<br />
of that, we can say that we have a strong<br />
membership that has remained stable.”<br />
That stability is no accident. The TCA<br />
makes a point of being aware of member<br />
needs and challenges, and has made<br />
adaptability a way of life. “Obviously<br />
with the recession there are people who<br />
go out of business or reduce staff,” says<br />
Polyanna Fok, director of membership.<br />
“So we have worked very hard with new<br />
people coming in at member companies<br />
to make sure they understand what the<br />
TCA services are all about. Facility tours<br />
are part of the agenda, so that new members<br />
feel that the TCA is their facility. We<br />
respond to members’ questions, to help<br />
them understand why TCA membership<br />
is a good decision.”<br />
When new members join the TCA,<br />
they’re automatically enrolled in the Canadian<br />
<strong>Construction</strong> <strong>Association</strong> (CCA)<br />
and the Council of Ontario <strong>Construction</strong><br />
<strong>Association</strong>s (COCA) as well. These<br />
Lee Baker and John Mollenhauer compare notes<br />
“<br />
We’re committed to being among the best in the<br />
country in the core services we deliver to the industry<br />
”<br />
— John Mollenhauer, President, <strong>Toronto</strong> <strong>Construction</strong> <strong>Association</strong><br />
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Builders' Digest Quarter 2 2009 | 9