Sample Constituent Services Manual - Congressional Management ...

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Index Section 1 An Introduction To Casework.................................................................. 1 - 1 Reference Material to Get NOW ............................................................. 1 - 4 Step-by-Step Process................................................................................ 1 - 5 The Privacy Act of 1974 ........................................................................... 1 - 5 Guidelines................................................................................................. 1 - 6 Information to Get from Constituents .................................................... 1 - 6 Filing......................................................................................................... 1 - 7 A Few Words About the Internet............................................................. 1 - 8 Section 2 Academy Appointments ........................................................................... 2 - 1 ADA (Americans with Disabilities Act)................................................... 2 - 5 Agriculture................................................................................................ 2 - 7 Bankruptcy ............................................................................................... 2 - 9 Birthday and Anniversary Greetings...................................................... 2 - 13 Child Support ........................................................................................... 2 - 15 Commerce ................................................................................................. 2 - 17 Copyright and Patent Information.......................................................... 2 - 19 Section 3 Education.................................................................................................. 3 - 1 Environment............................................................................................. 3 - 5 Equal Employment Opportunity Commission........................................ 3 - 7 FCC ........................................................................................................... 3 - 9 Flag Requests ........................................................................................... 3 - 11 General Services Administration (GSA)/Government Auctions ............ 3 - 13 Grants ....................................................................................................... 3 - 15 Health and Human Services.................................................................... 3 - 19 HUD/Housing ........................................................................................... 3 - 21 Section 4 Immigration and Customs....................................................................... 4 - 1
Section 5 Index (cont’d) Information Requests............................................................................... 5 - 1 Interior/National Forests......................................................................... 5 - 3 Internal Revenue Service......................................................................... 5 - 5 Justice ....................................................................................................... 5 - 7 Labor ......................................................................................................... 5 - 9 Legal.......................................................................................................... 5 - 17 Legislation/Opinion.................................................................................. 5 - 19 Section 6 Military/National Guard.......................................................................... 6 - 1 Section 7 Office of Personnel Management............................................................. 7 - 1 Passports................................................................................................... 7 - 3 Post Office................................................................................................. 7 - 13 Prisons ...................................................................................................... 7 - 15 Rural Development .................................................................................. 7 - 17 Scheduling ................................................................................................ 7 - 19 Small Business Administration............................................................... 7 - 21 Social Programs........................................................................................ 7 - 23 Section 8 Social Security.......................................................................................... 8 - 1 Medicare ................................................................................................... 8 - 17 Section 9 Department of Veterans Affairs............................................................... 9 - 1 Section 10 Transportation.......................................................................................... 10 - 1 Unemployment ......................................................................................... 10 - 3 Washington Visitors ................................................................................. 10 - 5 Section 11 Sample Forms........................................................................................... 11 - 1 Section 12 Sample Letters ......................................................................................... 12 - 1
Page 1: A Comprehensive Guide To CONSTITUEN
Page 7: Section 1 An Introduction To Casewo
Page 10 and 11: make other recommendations. You sho
Page 12 and 13: do not know the full story. Also, a
Page 14 and 15: Guidelines 1. In personal or teleph
Page 16 and 17: 2. Organize the case as follows:
Page 19 and 20: Academy Nominations & Appointments
Page 21 and 22: or her behalf, write down the appro
Page 23 and 24: Americans with Disabilities Act The
Page 25 and 26: Agriculture & Farm Service Agency I
Page 27 and 28: Bankruptcy laws and regulations are
Page 29 and 30: Bankruptcy - continued U.S. Departm
Page 31 and 32: Birthday and Anniversary Greetings
Page 33 and 34: Child Support is primarily a state-
Page 35 and 36: Commerce The U.S. Department of Com
Page 37 and 38: Copyright and Patent Information Co
Page 39: Section 3 Education ...............
Page 42 and 43: Education - continued Finally, some
Page 44 and 45: 3 - 4
Page 46 and 47: 3 - 6
Page 48 and 49: 3 - 8
Page 50 and 51: FCC - continued Information to Get
Page 52 and 53: Flag Requests- continued change fro
Page 54 and 55:
3 - 14
Page 56 and 57:
Grants - continued preparation of a
Page 58 and 59:
Sample Grant Support Letter Date Th
Page 60 and 61:
HHS - continued Contacts U.S. Depar
Page 62 and 63:
HUD/Housing - continued water purif
Page 64 and 65:
3 - 24
Page 67 and 68:
Immigration and Customs issues are
Page 69 and 70:
Immigration - continued www.travel.
Page 71 and 72:
Categories with Immigrant and Nonim
Page 73 and 74:
apply for refugee status at a U.S.
Page 75 and 76:
entirely possible that some of this
Page 77 and 78:
Immigration - continued Anchorage J
Page 79 and 80:
Kansas City Michelle Perry 816/891-
Page 81 and 82:
Immigration - continued San Bernard
Page 83 and 84:
Texas Immigration - continued Krist
Page 85 and 86:
Immigration - continued Matters tha
Page 87 and 88:
Customs and Border Protection (CBP)
Page 89:
Section 5 Information Requests ....
Page 92 and 93:
5 - 2
Page 94 and 95:
Interior/National Forests - continu
Page 96 and 97:
IRS - continued By entering in the
Page 98 and 99:
Justice - continued Drug Enforcemen
Page 100 and 101:
Labor - continued reasons. Employer
Page 102 and 103:
Labor - continued COBRA The Consoli
Page 104 and 105:
Labor - continued terminate coverag
Page 106 and 107:
Labor - continued Information to Ge
Page 108 and 109:
Legal - continued Unfair Treatment
Page 110 and 111:
5 - 20
Page 113 and 114:
Military / National Guard Members o
Page 115 and 116:
Military - continued The National P
Page 117 and 118:
TRICARE Standard This option offers
Page 119 and 120:
Military - continued Navy Chief of
Page 121 and 122:
Military - continued Departments of
Page 123:
Section 7 Office of Personnel Manag
Page 126 and 127:
OPM - continued will direct you to
Page 128 and 129:
Passports - continued If the applic
Page 130 and 131:
Passports - continued you need to c
Page 132 and 133:
Passports - continued 5. Departure
Page 134 and 135:
Passports - continued NEW ORLEANS P
Page 136 and 137:
7 - 12
Page 138 and 139:
Post Office - continued Mail Fraud
Page 140 and 141:
Prisons - continued Information to
Page 142 and 143:
Rural Development - cont'd are desi
Page 144 and 145:
Scheduling - continued 2. Daytime t
Page 146 and 147:
SBA - continued Government Contract
Page 148 and 149:
Social Programs - continued single
Page 150 and 151:
7 - 26
Page 153 and 154:
Social Security Social Security gen
Page 155 and 156:
makes sure that SSA is provided wit
Page 157 and 158:
Social Security - continued Appeals
Page 159 and 160:
2. Authorization form signed by the
Page 161 and 162:
number. In the case of a child, get
Page 163 and 164:
Social Security - continued Social
Page 165 and 166:
Social Security Letter: DDS Approva
Page 167 and 168:
Social Security - continued Social
Page 169 and 170:
Medicare Medicare is the federal he
Page 171 and 172:
Equipment Regional Center for your
Page 173:
Section 9 Department of Veterans Af
Page 176 and 177:
Veterans - continued Veterans Benef
Page 178 and 179:
Veterans - continued Loan Guaranty
Page 180 and 181:
Veterans - continued at the foot of
Page 182 and 183:
Veterans - continued DEERS DEERS Su
Page 185 and 186:
Transportation The U.S. Department
Page 187 and 188:
Unemployment State employment agenc
Page 189 and 190:
Washington Visitors When your const
Page 191:
Section 11 Sample Forms
Page 195:
Consent for Release of Personal Rec
Page 199:
Case Sheet Subject: Attention: Info
Page 203:
Flag Request Form Information Taken
Page 207:
Passport Search Form Information Ta
Page 211:
Washington Visitors Form Submitted
Page 215:
Sample Letters Introduction Followi
Page 219 and 220:
100 Request for Authorization Date
Page 221 and 222:
102 State Matter - Letter to Consti
Page 223:
104 Acknowledgement - New Case Date
Page 226 and 227:
201 State Agency Inquiry Date Name
Page 228 and 229:
203 Agency Follow-up - No Response
Page 230 and 231:
301 Interim Reply-Information Recei
Page 232 and 233:
303 Interim Reply - No Response Yet
Page 234 and 235:
305 Follow-up with Constituent - No
Page 236 and 237:
401 Final Reply - Favorable Date Na
Page 238 and 239:
403 Final Reply - Information Reque
Page 240 and 241:
405 Reply to Thank You - Unfavorabl
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