CPR's Guide to Self-Administered ADR - CPR Institute for Dispute ...

2. Self-Administered/Non-Administered/Ad-Hoc
A self-administered process is designed to proceed without the
involvement of a separate administering entity. Instead, the neutral(s)
and parties, themselves, administer the proceedings. The process may
also involve an ADR provider entity, which simply assists with the
selection of neutrals if called upon by the parties’ agreement or if for
some reason the parties are unable to select a neutral. The selected
neutral manages all aspects of the proceedings not controlled by the
parties under their agreement, including keeping the necessary files,
arranging the location of the proceedings, and agreeing upon a neutral
fee and collection process. The proceedings may follow institutional
rules and procedures, such as those outlined in CPR’s Rules for Non-
Administered Arbitration and the CPR Mediation Procedure, or may
adhere to a procedure defined by and agreed to by the parties. A major
advantage of this approach is that such proceedings typically cost less
than institutional processes because there is no need to pay an institution
a percentage of the claim as a filing fee, or indeed any fees, if the parties
can proceed on their own without an institution’s intervention.
3. Assisted Dispute Resolution
For those using a self-administered approach, situations may arise in
which limited administration may be needed for a given type of matter.
In these instances, assisted dispute resolution services – like customized
neutral selection services, fund holding, award review, and serving
non-respondents – may be provided upon request of the parties. In this
approach, parties only pay for the services that they use. By merging
the flexibility of a self-administered resolution process with occasional
administrative support, the assisted resolution approach offers parties
the best of both worlds.
“Dispute resolution is a vital component of business
relations. If and when faced with a dispute, companies
should, whenever possible, strive for alternatives which
preserve both parties’ business interests.”
Jean-Claude Najar
Senior Counsel & Chief Compliance Officer
GE Commercial Finance
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