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pension update: Issue 17 - CSS

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Family law information available online<br />

If you’re going through divorce or separation you can find information on family law at<br />

www.css.gov.au under Pensioner services.<br />

If you need us to release any information about your <strong>pension</strong> for family law purposes, see the Application<br />

for super information form at www.css.gov.au/documents/forms/FORM6.pdf.<br />

Do you need to <strong>update</strong> your address or banking details?<br />

You can change your address or banking details at <strong>pension</strong>er services online or contact us at the details on<br />

the last page of this Pension <strong>update</strong>.<br />

Any address changes you make after 10 June 2011 won’t be effective for the July 2011 CPI mail out. If you<br />

have changed your address and haven’t let us know by this date, please make sure you have a mail redirection<br />

in place to receive your July 2011 CPI pack and Payment summary.<br />

Any changes you make to your bank or tax details after 10 June 2011 won’t apply to your <strong>pension</strong> until<br />

payday 14 July 2011.<br />

We want your feedback<br />

We measure our level of customer service by sending a survey each year to a random selection of<br />

<strong>pension</strong>ers. If we select you to participate, you will find a survey in your package. Please return the survey by<br />

31 January 2011 in the reply paid envelope included. For more information, call ORIMA Research on<br />

1800 806 950 (free call).<br />

If you don’t receive a survey, but would like to give your feedback, call 1300 001 777 or email<br />

<strong>pension</strong>s@css.gov.au. You can also write to us at the address given below on this Pension <strong>update</strong>.<br />

Our contact details<br />

Phone 1300 001 777*<br />

TTY 02 6272 9827<br />

Email<br />

Web<br />

Post<br />

<strong>pension</strong>s@css.gov.au<br />

www.css.gov.au<br />

<strong>CSS</strong><br />

PO Box 22<br />

Belconnen ACT 2616<br />

Street address Unit 4<br />

Cameron Offices<br />

Chandler Street<br />

Belconnen ACT 26<strong>17</strong><br />

*Call from anywhere in Australia for the cost of a local call<br />

(mobile charges apply to mobile phones). You can call us between<br />

9.00 am and 5.00 pm Australian Eastern Standard Time (AEST)<br />

Monday to Friday.<br />

<strong>CSS</strong> <strong>pension</strong> <strong>update</strong>: <strong>Issue</strong> <strong>17</strong> - January 2011<br />

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