pension update: Issue 17 - CSS
pension update: Issue 17 - CSS
pension update: Issue 17 - CSS
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Family law information available online<br />
If you’re going through divorce or separation you can find information on family law at<br />
www.css.gov.au under Pensioner services.<br />
If you need us to release any information about your <strong>pension</strong> for family law purposes, see the Application<br />
for super information form at www.css.gov.au/documents/forms/FORM6.pdf.<br />
Do you need to <strong>update</strong> your address or banking details?<br />
You can change your address or banking details at <strong>pension</strong>er services online or contact us at the details on<br />
the last page of this Pension <strong>update</strong>.<br />
Any address changes you make after 10 June 2011 won’t be effective for the July 2011 CPI mail out. If you<br />
have changed your address and haven’t let us know by this date, please make sure you have a mail redirection<br />
in place to receive your July 2011 CPI pack and Payment summary.<br />
Any changes you make to your bank or tax details after 10 June 2011 won’t apply to your <strong>pension</strong> until<br />
payday 14 July 2011.<br />
We want your feedback<br />
We measure our level of customer service by sending a survey each year to a random selection of<br />
<strong>pension</strong>ers. If we select you to participate, you will find a survey in your package. Please return the survey by<br />
31 January 2011 in the reply paid envelope included. For more information, call ORIMA Research on<br />
1800 806 950 (free call).<br />
If you don’t receive a survey, but would like to give your feedback, call 1300 001 777 or email<br />
<strong>pension</strong>s@css.gov.au. You can also write to us at the address given below on this Pension <strong>update</strong>.<br />
Our contact details<br />
Phone 1300 001 777*<br />
TTY 02 6272 9827<br />
Email<br />
Web<br />
Post<br />
<strong>pension</strong>s@css.gov.au<br />
www.css.gov.au<br />
<strong>CSS</strong><br />
PO Box 22<br />
Belconnen ACT 2616<br />
Street address Unit 4<br />
Cameron Offices<br />
Chandler Street<br />
Belconnen ACT 26<strong>17</strong><br />
*Call from anywhere in Australia for the cost of a local call<br />
(mobile charges apply to mobile phones). You can call us between<br />
9.00 am and 5.00 pm Australian Eastern Standard Time (AEST)<br />
Monday to Friday.<br />
<strong>CSS</strong> <strong>pension</strong> <strong>update</strong>: <strong>Issue</strong> <strong>17</strong> - January 2011<br />
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