July 2002 - Faculty of Business and Law - Victoria University
July 2002 - Faculty of Business and Law - Victoria University
July 2002 - Faculty of Business and Law - Victoria University
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
MANY FINE THREADS<br />
CONNECT US WITH CHINA<br />
Western society’s earliest links with China were largely secured by a fine<br />
thread – Silk. This superb natural fibre was the currency <strong>of</strong> substantial<br />
trade with the west. It opened doors between ancient civilisations <strong>and</strong><br />
began the process <strong>of</strong> breaking down the mystique <strong>of</strong> the ‘Far East’. Today,<br />
different mechanisms are leading to greater underst<strong>and</strong>ing between China<br />
<strong>and</strong> the rest <strong>of</strong> the world. Shared knowledge will undoubtedly pave the<br />
Silk Road <strong>of</strong> the next century <strong>and</strong> VU’s School <strong>of</strong> HTM is already plying<br />
the route between China <strong>and</strong> the West …<br />
Adding technique to natural flair<br />
Wai Lee Leong left Australia last year armed<br />
with marketing techniques that she believed<br />
would help one <strong>of</strong> China’s premier resorts to<br />
expose its beauty <strong>and</strong> gr<strong>and</strong>eur to the world.<br />
Wai now has her opportunity. She is Director<br />
<strong>of</strong> Marketing at the Shangri-La Hotel in<br />
Hanzhou overlooking Zhekiang Province’s<br />
renowned West Lake.<br />
Her marketing techniques were honed at the<br />
School <strong>of</strong> HTM as part <strong>of</strong> her MBA course,<br />
in which she took particular interest in<br />
emerging market trends.<br />
“It did not really matter to me that the<br />
marketing subjects that I took for my MBA<br />
were not directly related to the hospitality<br />
industry because I looked at the bigger<br />
picture.<br />
“I am versatile enough to apply the<br />
marketing techniques that I acquired during<br />
my course to the hospitality <strong>and</strong> catering<br />
industry after I graduated.<br />
“Adapting foreign skills <strong>and</strong> expertise to local<br />
conditions is very common in China,” she<br />
said.<br />
Wai spent a year completing her MBA<br />
course, after completing a four-year hotel<br />
management course in London in the 1980s.<br />
She undertook further education to “brush<br />
up on the latest marketing techniques <strong>and</strong><br />
trends”.<br />
As her title suggests,Wai is in charge <strong>of</strong> the<br />
hotel’s Sales <strong>and</strong> Marketing division, with its<br />
four sub-departments <strong>and</strong> 25 staff. Its<br />
activities embrace every facet <strong>of</strong> customer<br />
contact: sales, banqueting, reservations <strong>and</strong><br />
communications.<br />
She said her specialisation in marketing<br />
during her MBA has enabled her to better<br />
manage a portfolio <strong>of</strong> responsibilities that<br />
stretch from product development through to<br />
electronic marketing <strong>and</strong> distribution over<br />
the intenet.<br />
Wai’s current posting should be two years<br />
before she is moved elsewhere within the<br />
prestigious Shangri-La hotel group.<br />
Dr Ruhi Yaman <strong>and</strong> Bo Gao, HTM’s<br />
first graduate in MBUS Hospitality <strong>and</strong><br />
Tourism Marketing.<br />
Bo Gao intends to<br />
spread the word<br />
Bo Gao is not satisfied with two Masters<br />
degrees.That is not because she does not<br />
regard them as personal milestones, but<br />
because she plans to complete a PhD<br />
course at VU before herself becoming an<br />
educator to China’s growing population <strong>of</strong><br />
hospitality <strong>and</strong> tourism pr<strong>of</strong>essionals.<br />
“My dream is to become a lecturer in<br />
China <strong>and</strong> a doctorate is very important if<br />
you want to teach at a Chinese university,”<br />
Bo said.<br />
“There is a shortage <strong>of</strong> senior staff in<br />
hospitality <strong>and</strong> tourism in China since the<br />
country gained admission to the World<br />
Trade Organisation <strong>and</strong> won the right to<br />
host the 2008 Olympic Games.There are<br />
plenty <strong>of</strong> opportunities there.”<br />
Bo was packing her belongings for a return<br />
to China as we went to press. She wants to<br />
gain more h<strong>and</strong>s-on experience before<br />
undertaking her PhD, which will be based<br />
on the factors influencing the satisfaction <strong>of</strong><br />
Chinese inbound visitors to Australia.<br />
“There are more <strong>and</strong> more tourists <strong>and</strong><br />
investors visiting China since it established<br />
an ‘open door’ policy towards the west.The<br />
dem<strong>and</strong> for quality service is rising.<br />
“I chose to study at VU’s School <strong>of</strong> HTM,<br />
because my lecturer at Swinburne TAFE<br />
told me that VU <strong>of</strong>fered the best education<br />
in these fields,” Bo said (Bo completed a<br />
Diploma in Hospitality at Swinburne<br />
TAFE).<br />
Migrant culture impacts on travel<br />
Thu-Huong Nguyen is set to step onto<br />
the big stage. She will present a paper she<br />
co-authored with VU’s Pr<strong>of</strong>essor Brian<br />
King <strong>and</strong> Lindsay Turner on Travel<br />
Behaviour <strong>and</strong> Migrant Cultures to an<br />
international audience attending the 8th<br />
Asia-Pacific Tourism Association (APTA)<br />
annual conference in Dalian, China in<br />
<strong>July</strong>.<br />
The focal point <strong>of</strong> the paper is the<br />
cultural change that occurs in migrant<br />
communities influences their tourism<br />
consumption <strong>and</strong> is therefore likely to<br />
influence their travel motives, patterns,<br />
expectations <strong>and</strong> experiences.<br />
It is based on an examination <strong>of</strong><br />
Vietnamese migrants (Viet kieu),<br />
particularly referencing return visits to<br />
Vietnam.<br />
“This topic will be <strong>of</strong> particular interest to<br />
the Dalian delegates, especially those from<br />
the host country, China,” said Thu-<br />
Huong.<br />
“The diaspora (homecoming tourism)<br />
experience is important because the Viet<br />
kieu share a strong sense <strong>of</strong> history <strong>and</strong><br />
culture, having experienced the physical<br />
<strong>and</strong> emotional trauma <strong>of</strong> migration.<br />
“Their experience raises broader questions<br />
about the way that migrants view the<br />
world such as the differences between the<br />
“imagined” <strong>and</strong> “real” country <strong>of</strong> origin.<br />
“Decisions to travel back to Vietnam may<br />
be prompted by a desire to maintain<br />
Vietnamese identity, thereby enabling<br />
travellers to maintain a degree <strong>of</strong><br />
normality in their new social<br />
environment.”<br />
She said the research suggested firstgeneration<br />
Viet kieu actively adopt<br />
Western behavioural characteristics during<br />
their integration into the adopted society<br />
<strong>and</strong> the capitalist system’s emphasis on<br />
individualism.<br />
They also appeared to maintain certain<br />
traditional values <strong>and</strong> Confucian ideals.<br />
Many adhered to traditional practices such<br />
as speaking Vietnamese within the family<br />
setting, maintaining family religion, kin<br />
relationships, obligations to parents, taking<br />
care <strong>of</strong> ancestral tombs <strong>and</strong> worship <strong>and</strong> a<br />
preference for visiting Vietnam at the<br />
Chinese New Year.<br />
In the present study some respondents<br />
claimed that they felt somewhat torn<br />
between Vietnamese <strong>and</strong> Australian<br />
identity, though most identified<br />
themselves as Vietnamese. Differences in<br />
travel behaviour are evident between the<br />
two groups - Viet kieu <strong>and</strong> non-Viet kieu.<br />
Such differences appear to have some<br />
connection with the Individualism <strong>of</strong> the<br />
West <strong>and</strong> the Collectivism <strong>of</strong> the East<br />
respectively.<br />
“Given the preoccupation <strong>of</strong> many<br />
Australian academics <strong>and</strong> politicians with<br />
engagement between Australia <strong>and</strong> Asia, a<br />
deeper underst<strong>and</strong>ing <strong>of</strong> the relationship<br />
between tourism <strong>and</strong> migration in a<br />
cultural context is essential,”Thu-Huong<br />
said.<br />
Thu-Huong Nguyen is a HTM PhD<br />
student <strong>and</strong> a STAGGS scholarship holder<br />
<strong>of</strong> the Co-operative Research Centre <strong>of</strong><br />
Sustainable Tourism, Australia (CRC).<br />
Thu-Huong Nguyen<br />
TO MARKET TO MARKET<br />
Diploma in research<br />
The Market Research Society <strong>of</strong> Australia<br />
<strong>of</strong>fers a Diploma in Marketing Research. It<br />
requires students to complete eight<br />
prescribed subjects at university. John Hall <strong>of</strong><br />
our Marketing Discipline Area has<br />
negotiated an arrangement for VU<br />
marketing graduates, allowing them to<br />
obtain this diploma on application at<br />
completion <strong>of</strong> their degrees. Past graduates<br />
are able to apply. In order to get the Dip <strong>of</strong><br />
Mktg Research you should obtain the<br />
diploma application from the MRSA <strong>and</strong><br />
attach your VU transcript to your<br />
application.<br />
www.mrsa.com.au<br />
Vice-Chancellor’s Citations<br />
Melbourne Airport<br />
Chair <strong>of</strong> Marketing,<br />
Pr<strong>of</strong>essor Michael<br />
Polonsky PhD <strong>and</strong><br />
Course Co-ordinator,<br />
Hospitality <strong>and</strong> Tourism<br />
Marketing, Ruhi Yaman<br />
PhD have each received<br />
the “Vice-Chancellor<br />
Citation for Excellence in Research”.<br />
In Pr<strong>of</strong>essor Polonsky’s case, the citation was<br />
a career recognition award. In Ruhi Yaman’s<br />
instance, it was specific to study that formed<br />
the essential part <strong>of</strong> his PhD dissertation.<br />
Masters <strong>of</strong> the Game<br />
It has been harder to keep these good men<br />
<strong>and</strong> women down since their graduation<br />
with Masters in Marketing degrees last year.<br />
The three, Urban <strong>and</strong> Regional L<strong>and</strong><br />
Corporation, Marketing Manager, John<br />
Thompson,Vencorp Marketing Services<br />
Manager, Mark Riley <strong>and</strong> <strong>Business</strong><br />
Development Concepts, Managing Director,<br />
Helinka Panzera, already had established<br />
business careers, but elected to enhance their<br />
pr<strong>of</strong>essional skills by adding this prestigious<br />
qualification. Unfortunately, Helen was not<br />
available for this photograph which features<br />
(left to right): John Thompson, HTM’s Dr<br />
Ruhi Yaman <strong>and</strong> Mark Riley.<br />
Training in training<br />
Senior Lecturer in Marketing, Jeffrey Kidd,<br />
recently completed a Certificate IV course<br />
in Assessment <strong>and</strong> Workplace Training at<br />
Swinburne <strong>University</strong>. It reflects the School<br />
<strong>of</strong> HTM’s commitment to keep staff up to<br />
date with the latest trends <strong>and</strong> technology in<br />
this field.<br />
<strong>Victoria</strong> <strong>University</strong><br />
6<br />
School <strong>of</strong> Hospitality,Tourism & Marketing