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7th edition application checklist - American Diabetes Association

7th edition application checklist - American Diabetes Association

Continuous Quality

Continuous Quality Improvement Process (sample) Continuous Quality Improvement (CQI) is a formal process/plan that is a cyclic series of steps designed to enhance DSME processes leading to improved participant and DSME outcomes. Steps include identifying opportunities for improvement, collecting data, analyzing data, choosing a new approach based on data analysis, developing concepts and processes for change, implementing processes, data collection, data analysis and evaluation of new processes. There are many formal processes available for a program to adopt or program can develop its own, as long as the above essential elements are captured. EXAMPLES: Ask—what needs to be fixed, improved or accomplished? Will the change improve outcomes (process or participant) and how will improvement be determined? Plan Do Check Act ACT • ID any modifications needed for the plan • Decide on the next cycle CHECK • Completion of data analysis • Compare to expected or predicted results • Is the process improved or the problem solved? ACT CHECK PLAN DO PLAN • The who, what, where, when and how of the needed improvement • Develop the plan. Do • Test the plan—small scale • Document issues/problems • Collect and analyze data—note deviations from the plan

OTHER EXAMPLES OF PROCESSES: 1.) DMAIC Cycle D –Define M – Measure A – Analyze I – Improve C – Control 2.)FADE F - FOCUS A - ANALYZE D - DEVELOP E - EVALUATE EXAMPLE OF CQI PROJECT Identified Problem: Decreasing number of program participants; provider referral data analyzed-trends noted. PLAN: Increase provider referrals DO: Visit physician offices to explain program and referral process Identify mid-level providers for inclusion in program marketing efforts Create and distribute easy to use referral form Send program brochures to provider offices Attend medical staff meetings every 3 months to increase awareness of program CHECK: Monitor referrals on a monthly basis by physician practice Analyze effect of each strategy by # of referrals received ACT: Continue to practice those strategies with the greatest effect/create new ones and repeat cycle.

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