Break Out Session Revenue Opportunities through HP Software ...
Break Out Session Revenue Opportunities through HP Software ...
Break Out Session Revenue Opportunities through HP Software ...
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<strong>HP</strong> <strong>Software</strong> Support is making big investments<br />
enabling more efficiency and hence growth<br />
The following areas have been identified as the key investment areas for 2008:<br />
Access to Support<br />
First contact experience<br />
Time-to-resolution<br />
Web experience<br />
• This has been our top priority and 90% of SAID (Service<br />
Agreement ID) contract issues have been resolved.<br />
• Increased Support Center resources and improved telephony<br />
infrastructure plans.<br />
• More training and increased collaboration between Support<br />
and R&D to accelerate time-to-resolution.<br />
• We're investing in a better online experience for you now and<br />
in the future.<br />
• There are three phases to the web experience program:<br />
• Web Enhancements April – June<br />
• Further Web Enhancements<br />
• SSO 2008 and beyond<br />
For more details around all of the initiatives please go to:<br />
http://support.openview.hp.com/investment.html<br />
6 14 May 2008
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