Wight Locations 2015 Holiday Cottages

Cancellation
Protection Scheme
For your peace of mind, Wight Locations Ltd operates a Cancellation Protection Scheme, the premium for which is
included in the rental cost. Provided that you and all members of your party, as listed on the booking form at the
time of booking, are UK residents and under the age of 75*, the Scheme covers cancellations due to:
1. death, injury or illness of any member of the party or close relative of the party leader (close relative being
spouse/partner, parent and children only);
2. summons for jury service or witness call for the party leader or spouse, providing you have had your written
request for an alternative date refused;
3. redundancy of the party leader or spouse providing that they qualify for statutory payment under current
legislation;
4. the home of the party leader being rendered uninhabitable because of fire, storm, flood, subsidence or
malicious damage as certified by police and/or fire services.
The following are excluded from the scheme:
1. partial cancellation or curtailment of the holiday or cancellations made on the day of arrival;
2. overseas residents*, member of the party or close relative living overseas;
3. illness or injury insufficiently serious to prevent the person taking the holiday;
4. any recurring, chronic, or continuing illness or condition and pre existing medical conditions or injuries,
including pregnancy;
5. death, injury or illness arising from winter sports, mountaineering, tours or motor competitions;
6. epidemic or pandemic as declared by the World Health Organisation, Department of Health or DEFRA;
7. suicide, attempted suicide, insanity, drug addiction or alcoholism;
8. failure to follow proper medical advice, including travelling against medical advice;
9. disinclination to travel;
10. divorce, separation or personal relationship breakdown;
11. failure or strike of public or private transport services;
12. industrial disputes, riots, civil commotion;
13. war and kindred risks;
14. natural disasters (e.g. earthquake, flood, volcanic eruption, tidal wave, storms) or adverse weather
conditions;
15. bookings where the rental value exceeds £4,000.
All cancellations must be notified to Wight Locations Ltd in writing and supported by written evidence from a fully
qualified medical practitioner or government official as appropriate. Provided the terms of the Scheme are met in
full, no further payment is due and all previous payments will be refunded less an administration fee of £100.
Please note any credit card surcharges previously incurred and any ferry booking fees are not covered by the
scheme and will not be refunded.
The decision of Wight Locations Ltd on all claims will be final.
* Overseas visitors and those over 75 years old are strongly recommended to arrange separate comprehensive
travel insurance.
If the reason for cancellation is not covered by the terms above, and the cancellation falls within 3 months of the
start date of the holiday, then the guest is liable for the full rental. We will, on receipt of written confirmation,
immediately endeavour to re-let the property and, if successful, would normally consider a goodwill refund of the
balance of the rental (the deposit paid being non-refundable) less an administrative charge of £25.
If the booking is cancelled more than 3 months prior to the start date of the holiday, the non-refundable deposit
will be forfeited but there will be no further liability for the remainder of the rental.
Useful Information
The following is intended to cover some of the most frequently asked questions. Please also
refer to our full Terms & Conditions.
Arrivals & Departures: Changeover days are usually Fridays or Saturdays and are clearly
shown under each property description. Outside of school holidays, it may be possible to accept
bookings starting on non-changeover days but please call the office to confirm.
Check in is 3.30pm and check out is 10am. You will receive full details of directions & key
arrangements once you have paid the full balance of the holiday.
Short Breaks: Short breaks, from 2 to 5 nights, are available at many properties year
round, with the exception of May half term and the school summer holidays where bookings are
usually for full weeks only. For certain Island events, surcharges to short break prices may apply.
Prices & Payments: Prices listed are for full weeks and rental rates fall into 6 bands
spread across the year. Some properties do not follow our standard pricing calendar so please
always check with our team or the website to confirm prices.
An initial non-refundable deposit of 30% of the rental together with a £27 booking fee is due on
all bookings, with the remaining balance due 8 weeks prior to arrival. Please note that we make
a surcharge for payment by credit card but there is no charge for payment by debit card.
Bookings made within 8 weeks of arrival must be paid in full at the time of booking.
Alterations to Bookings: Once a deposit is paid, no alterations to a booking can be
made. In exceptional circumstances, we will refer requests to alter holiday dates to the owner,
provided it is not within 6 weeks of arrival and the new dates requested are available. If
approved, an administrative charge of £25 will be payable.
Every holiday includes limited cover under our Cancellation Protection Scheme - for more
information, including our cancellation policy, please refer to the details of the scheme.
Security Deposits: Where a security deposit is payable (as stated in the property
description) this is due no later than 2 weeks prior to your arrival. Please note that guests are
liable for any damage or additional cleaning at all properties, whether a security deposit is
retained or not, as per our terms and conditions.
Security deposits must be paid by debit or credit card (no surcharges apply) and will usually be
refunded back to the card within 10 days of departure, once we have confirmation that
everything is in order at the property.
Pets: A number of our properties accept a maximum of 1 or 2 pets on request. For these pet
friendly properties, there is an additional charge, usually £25 per pet per week/short break.
Pets must be kept under control and not left alone in the property at any time. They are not
permitted in any bedroom or on any furniture. You are required to provide your own bedding,
bowls, etc for your pet and at the end of your holiday remove all traces of the pet from the