EPAK - Infor

Infor EPAK 

Enterprise Performance Accelerator Kit 

Shane Golaup – EAM Business Consultant

Agenda 

Position EPAK 

Example of EPAK within EAM 

EPAK Developer – sample outputs 

Create some sample content 

Positioning EPAK and pricing 

EPAK resources available 

Sales battle cards 

Benefits 

2 

Copyright © 2011 Infor. All rights reserved.

EPAK 

is the fastest way to create 

documentation, training and 

support materials for all Infor 

applications 

3 


EPAK for Infor10 

EPAK allows your organization to unharness the speed 

and flexibility your Infor10 applications to be more 

competitive. 

EPAK supports your highly skilled application users to 

manage the change from data entry to information user. 

EPAK provides the fuel to accelerate your business. 

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Why The Need For Infor EPAK 

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Empower Employees: The Challenge 

“87% of learning is lost within one month of the training” 

Source: Huthwaite study published in American Society for Training & Development Journal 

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EPAK – 13 Outputs 

EPAK creates project documentation, simulations and 

training materials. 

HTML 

Website 

System 

Documentation 

Test Scripts 

LMS 

HP Test 

Director 

Presentation 

Instructor Manual 

Job Aids 

User Manual 

Do it! 

In-app Support 

See it! 

Simulation 

7 

Copyright © 2011 Infor. All rights reserved. 

Know it! & Questions 

Assessment 

Try it! 

Practice Simulation 

Single Authoring Session: 1 simulation = 13 deliverables

Application Assets in lifecycle 

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EPAK Benefit 

Development Effort With EPAK (50 step process) 

Step Tool Who 

Time 

Estimate 

(Hours) 

With EPAK 

(Hours) 

Develop business process 

document 

MS Word/Snag IT SME 8 4 

Create UAT Test Script , load 

into Mercury Test Director 

Create 2 modes of Simulation 

(manually add text) 

Excel, Word or 

Testing Tools 

Ie. SimPro or 

Captivate 

IS 6 1 

Training 16 4 

Create Training Manual Word/Snag IT Training 8 0 

Create Job Aid Word/Snag IT Training 6 0 

Create on-line help Ie. Robo Help SME/Training 8 0 

Create Assessment HTML SME/Training 3 1 

Record PowerPoint narration 

(overview courses) 

Ie. WebEx 

Presentation Studio 

SME/Training 4 2 

Post course, work instructions, 

etc., on SharePoint 

Ie. SharePoint Training 6 1 

TOTAL 65 

hours 

13 hours 

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Save time – Save Money 

Reduction of time for creating training materials 

Reduction of time for creating Online-Trainings 

No costs for trainings server 

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Save time – Save Money 

Reduction of helpdesk calls between 50% - 80% 

Reduction of documentation time up to 75% 

Reduction of time for process changes up to 75% 

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Language Capabilities 

English* 

French* 

German* 

Spanish * 

Japanese* 

Dutch* 

Italian 

Portuguese 

Danish 

Mexican Spanish 

Chinese (Simplified) 

Chinese (Traditional) 

Swedish 

Canadian French 

Finnish 

Hungarian 

Polish 

Russian 

Turkish 

Norwegian 

Czech 

Korean 

*EPAK Developer Languages 

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Demo 

DEMO 

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Usage Tracking (Knowledge Center) 

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Best Practice: Integrate EPAK in Solution 

Proposal 

EPAK 

Demo 

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Pricing 

EPAK License Pricing: 

Developer: $15,000 per named developer 

Developer required for people who create/edit EPAK material 

User License: $100 per named user 

User license required for people who consume EPAK material 

Standard Support Applicable 

EPAK Usage 

EPAK can be used for Infor applications and third-party 

applications ―related‖ to an Infor business process 

On-line partner certification – courses ran for 3 days every month 

- $2,500 for 2 people. 

* Please reference the Infor EPAK Price List for current pricing 

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Pricing 

EPAK Pre-Built Content 

License: $50,000 for EAM 

License is a one-time fee for enterprise use of the material 

Standard Support Applicable 

Available Applications 

Syteline 

LX 

Hansen 

Epiphany 

Trans4m 

SXe 

XA 

EAM 

Workbrain 

LN 

Adage 

XM 

SupplyWeb 

Value of Pre-Built Content 

Best-Practice Functionality 

Project Team Functional Evaluation 

Accelerates content development 

* Please reference the Infor EPAK Price List for current pricing 

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Resources: EPAK Homepage 

www.infor.com/epak 

Customer Facing 

Self Running 

Demos 

By Product 

Webcasts 

Live & Recorded 

Marketing Collateral 

Product Datasheets 

Whitepapers 

Analyst Reports 

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Battle Card: EPAK Application Lifecycle 

Who to Call: CIO, IT Director, Project Manager, CFO, COO, HR Director, Training Director 

Elevator Pitch 

By capturing and documenting your business processes in a simulation 

environment, EPAK will help you increase employee productivity, reduce 

costs and errors, maintain compliance, and dramatically accelerate 

implementation and employee training throughout the application lifecycle. 

Big Fat Claim 

Our solution has demonstrated that it can increase organizational productivity by 

as much as 50-75% while at the same time reducing transaction errors that lead 

to customer dissatisfaction and increased costs. 

Key Value Statements 

Customer Testimonials 

• Accelerate the learning curve to achieve proficiency faster 

• Reduce errors and mistakes through increased proficiency 

• Ensure and validate compliance of business processes 

• Improve knowledge retention through business process simulation 

• Accelerate the time to capture and document business processes by 

50% 

• Single source of truth allowing consistent production of supporting 

documentation (i.e. eLearning, training guides, quick reference guides, 

application lifecycle documentation) 

• Mitigate application implementation and upgrade project risk 

• Reduce your IT Help Desk support costs 

High Profile Customer 

An upgrade to the next release of software took three resources three 

months to update 30 training guides, and four to five months to 

upgrade 30 recorded courses. 

With EPAK, in a little over 30 days, the customer created 110 business 

processes resulting in brand new content consisting of simulated, 

interactive, and assessments for each function. 

High Yield Questions 

• How confident are you that your end user 

community is ready and fully trained to use the 

new application 

• Can you tell me about your application 

documentation process 

• How do you measure the proficiency of your end 

user community 

• Can you describe for me your organization’s 

current documentation strategy 

• How do you currently train your application 

users before your application is launched 

• How important are your applications for the 

success of the business and how proficient is 

your application user community using those 

applications 

• What steps does your organization take to 

ensure that your applications are launched on 

time and on budget 

• There are significant costs associated with not 

being able to create, edit and manage content 

creation. What are some of the ways you do 

that now 

• An increase in Help Desk inquires could indicate 

an erosion of the skills of your application end 

users and an increase of data errors within your 

application. How do you currently monitor Help 

Desk traffic to watch for these problems 

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Copyright © 2009 Infor. All rights reserved. www.infor.com. 

Infor CONFIDENTIAL─for internal use only.

Battle Card: EPAK Application Lifecycle 

Handling Objections 

Potential Objection 

We have too much going on, 

not enough resources – in the 

middle of an upgrade 

Budget, pricing – spending 

money on upgrade 

Price is too high 

Other tools out in the market 

are much less expensive, such 

as Camtasia and Captivate 

We only want to license for 10 

users and not all end users 

Possible Response 

•Infor has the product experts to assist you in creating business 

processes. EPAK will also help ensure end-user adoption for Infor 

applications and the upgrade. 

•For products with base content, we have Infor content available which 

will reduce the time to create processes by up to 95%. 

•Realistically, without documenting business processes and end-user 

training, the upgrade will be in jeopardy due to poor user adoption, 

increased support calls, and errors. 

•EPAK will dramatically reduce the time to capture and publish business 

processes and end-user training documentation. The time savings 

realized is 50% to 75%, and time is money. 

•Tools such as those usually have only one output, a recorded audio 

session with no automatic action/text capture. This must be added, and 

takes several steps. 

•EPAK has four eLearning outputs (―See It‖, ―Try It‖, ―Know It‖, ―Do It‖) 

plus quick reference guides, training guides, and other materials. 

•Other tools are more difficult to use. In some cases zero edits 

available; you must record the entire session instead of replacing a 

single screen shot. 

•No automatic translations available with other tools. 

•We price for all end users because the business processes and enduser 

training documentation will benefit all users of the Infor application. 

•To maximize productivity, all licensed users really should be trained on 

your Infor application. 

Market Trends 

• New regulatory pressures require proper documentation and ensure users 

follow business process. 

• Economic downturns putting pressure on staff. 

• Loss of experience in company; need to document/capture critical business 

processes due to employee departures, retirements, or potential downsizing. 

• Implemented system over 10 years—need to upgrade—need to update 

documentation. 

• Business processes span multiple applications and require end-to-end 

business process training systems. 

Competitive Landscape 

Adobe 

Captivate or 

TechSmith 

Camtasia 

Datango 

Why SHOULD We Buy 

•Lower Cost 

•Utilize with PowerPoint 

•Free learning or webinars on how to 

utilize the tool 

•Lower cost 

•Competitive functionality 

Why SHOULDN’T We Buy 

• Products are one-off and not core 

business products 

•No knowledge of Infor applications 

•Most content developed from scratch 

even for updates 

•Extensive content development time 

(i.e. Days for small course) 

•Upgrades are additional cost 

•Small company with small footprint in 

North America 

•Upgrade requires purchases 

•Complex interfaces results in bad 

user experiences 

•No knowledge if Infor applications 

We have concurrent licenses – 

why is it named 

•EPAK is licensed by individual user for business use as well as 

training. 

Snagit, 

Grabit 

•Lower Cost 

•Limited functionality 

Why should we license from 

Infor instead of Oracle 

Content: Infor offers pre-loaded content and specific application 

expertise. 

Base content will significantly reduce the development efforts on a 

project by 75% in time and cost savings. 

Through Oracle, you are just buying a license. Through Infor, you are 

buying a license plus the services/product expertise for all Infor 

applications. 

Infor 

•Upgrades included with Maintenance 

•Support entire software lifecycle 

•Pre-built best practices for Infor 

applications 

•Infor expertise on all applications 

•Accelerate time to development from 5 

days down to 1 day 

•3 rd party product 

•Utilize only with Infor applications and 

applications interfaced with Infor 

•Contract prohibits utilizing with Oracle 

applications, i.e. PeopleSoft, Hyperion 

•Requires Named User Licence 

We want to utilize EPAK for all 

applications not just Infor 

Unfortunately, the contract provides for only Infor applications. In 

working with most customers as the EPAK projects were scoped, it was 

determined that the need for documenting processes was centered 

around the Infor applications. 

Product & Geographic Landscape 

Content Available: Syteline 8.0; XA, LN 6.1 FP3S; X.e 5.5; EAM 8.0 

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Copyright © 2009 Infor. All rights reserved. www.infor.com. 

Infor CONFIDENTIAL─for internal use only.

EPAK Value Benefits 

Increased ROI on applications 

• Shortened implementation time 

• Reduced cost and risk 

Increased user adoption and 

competency 

• Standardizes learning methods 

• End user support tools 

• Accelerates proficiency 

Reduced total cost of ownership 

• Standardized business processes and 

training platforms 

• Easier to manage and maintain apps 

Significant reduction in maintenance 

and support 

• Over 50% reduction in help desk calls 

• 75% cost reduction in content and 

documentation maintenance 

Increased customer satisfaction 

• Risk Mitigation realized 

• Seamless change management 

• Faster time to productivity 

Reduced documentation & training costs 

and time 

• Large development time reductions 

• Leverages what you developed 

• Reduces redundancies 

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EPAK - Infor

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