INTRODUCTION TO THE AIRLINE INDUSTRY COURSE - IATA

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4.4 Organisational Culture of an Airline........................................................................................ 115 4.4.1 Norms and Values......................................................................................................... 115 4.4.2 The Role of Seniority..................................................................................................... 116 4.4.3 Focus on Customer Service .......................................................................................... 118 Module Summary............................................................................................................................. 122 Module 5 – All about Airports 5.0 All about Airports .................................................................................................................... 125 5.1 Introduction to Airports ........................................................................................................... 126 5.1.1 What is an Airport?........................................................................................................ 126 5.1.2 Airport Ownership.......................................................................................................... 128 5.1.3 Airport Codes and Names ............................................................................................. 131 5.1.4 Physical Layout of an Airport......................................................................................... 132 5.2 Airport Personnel.................................................................................................................... 138 5.2.1 Airlines as an Onsite Customer..................................................................................... 138 5.2.2 Other Airport Personnel................................................................................................. 139 5.3 Processing Passengers and Freight ...................................................................................... 143 5.3.1 Processing of Passengers............................................................................................. 143 5.3.2 The Journey Begins…................................................................................................... 144 5.3.3 Arriving Passengers ...................................................................................................... 151 5.3.4 Luggage Processing...................................................................................................... 154 5.3.5 Processing of Freight..................................................................................................... 155 5.3.5.1 Freight Terminals and Processing..................................................................... 155 5.3.5.2 Outbound Freight Processing............................................................................ 156 5.3.5.3 Inbound Freight Processing .............................................................................. 156 5.4 Security................................................................................................................................... 160 5.4.1 Airport Security .............................................................................................................. 160 5.4.2 Procedures for Controlled Access of Passengers, Luggage and Airfreight.................. 162 5.4.2.1 Passenger and Carry-on Baggage Screening Procedures............................... 162 5.4.2.2 Parallel Screening Channel............................................................................... 163 5.4.2.3 Checked Baggage Screening Procedures ........................................................ 164 5.4.2.4 Luggage Protection Procedures........................................................................ 164 5.4.2.5 Airfreight Screening Procedures ....................................................................... 165 Module Summary............................................................................................................................. 167 Module 6 – Air Navigation Services (ANS) 6.0 Air Navigation Services (ANS)................................................................................................ 169 6.1 Overview of Air Navigation Services ...................................................................................... 170 iv
6.1.1 Types of Navigation Services........................................................................................ 170 6.1.2 Navigation Basics.......................................................................................................... 171 6.2 Air Traffic Control (ATC)......................................................................................................... 174 6.2.1 ATC Services................................................................................................................. 174 6.2.2 The Structure of Controlled Airspace ............................................................................ 174 6.2.2.1 Airways .............................................................................................................. 174 6.2.2.2 Terminal Control Area ....................................................................................... 175 6.2.2.3 Control Zone...................................................................................................... 175 6.2.3 Air Traffic Control Services............................................................................................ 175 6.2.4 Description of Air Traffic Services ................................................................................. 178 6.2.5 Airspace Classifications ................................................................................................ 180 6.3 Additional Air Navigation Services, Facilities and Providers .................................................. 184 6.3.1 Flight Information Services and Alerting Services......................................................... 184 6.3.2 Air Navigation Facilities ................................................................................................. 185 6.3.3 Air Navigation Service (ANS) Providers........................................................................ 186 Module Summary............................................................................................................................. 189 Module 7 – Airplanes and Flight 7.0 Airplanes and Flight................................................................................................................ 191 7.1 Introduction to Airplanes and How They Fly........................................................................... 192 7.1.1 Parts of an Airplane....................................................................................................... 192 7.1.2 How Planes Fly.............................................................................................................. 196 7.1.2.1 Gravity and Lift ................................................................................................... 196 7.1.2.2 Drag and Thrust ................................................................................................. 197 7.1.3 Changing Altitude and Direction.................................................................................... 198 7.1.4 Flying an Airplane.......................................................................................................... 200 7.1.5 Ready to Fly? ................................................................................................................ 201 7.2 Today’s Airframe Manufacturers ............................................................................................ 204 7.2.1 Manufacturing Companies ............................................................................................ 204 7.2.2 Airbus Industrie – AI – FRANCE ................................................................................... 207 7.2.3 The Boeing Company – USA ........................................................................................ 210 7.2.4 Bombardier Aerospace Group – CANADA ................................................................... 213 7.2.5 Embraer – Empresa Brasiliera de Aeronautica (EMB) – BRAZIL................................ 215 7.3 Aircraft Types ......................................................................................................................... 218 7.3.1 Types of Airliners........................................................................................................... 218 7.3.1.1 Wide-body Jets................................................................................................... 218 7.3.1.2 Narrow-body Jets ............................................................................................... 219 7.3.1.3 Regional Airliners ............................................................................................... 219 v
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Page 3: 3.2.3 Continued Adoption of Deregul
Page 7 and 8: 8.4.3 Investigative tools..........

INTRODUCTION TO THE AIRLINE INDUSTRY COURSE - IATA

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