New Appliance Support Programs Customer FAQ
New Appliance Support Programs Customer FAQ
New Appliance Support Programs Customer FAQ
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10. What will happen to Sapphire support program?<br />
The Sapphire program will be merged with the Diamond III plan starting January 1 st<br />
2010. Check Point will continue to support its existing Sapphire customers and allow<br />
renewals in 2009 for up to 1 year. Purchase Orders will be accepted until the end of<br />
September 2009. For pricing information, please contact your local sales representative.<br />
11. What support plan will be offered for Integrated <strong>Appliance</strong>s?<br />
<strong>Support</strong> for Integrated appliances will be will be supported in line with the rest of Check<br />
Point appliances– including technician onsite service.<br />
12. For <strong>Customer</strong>s with existing IP Hardware installed base, what will the renewal<br />
support rate?<br />
Check Point will honor existing support commitments and existing Access / Essential<br />
support plans. The prices of the former Nokia plans be the same or lower and can be<br />
found here. Quotes can be generated using the Check Point User Center quotation tool<br />
starting June 1 st .<br />
Hardware Warranty<br />
13. What is the hardware warranty for Check Point appliances?<br />
The hardware warranty is for a period of one (1) year from the date of appliance<br />
activation. If the customer delays the appliance activation, the warranty will be valid for a<br />
maximum of fifteen (15) months from the date Check Point shipped the appliance.<br />
14. What does the warranty cover?<br />
The Check Point warrants that the hardware components of the hardware products shall<br />
be free from warranty covers, for a period of one year, material defects in hardware<br />
design, materials, and workmanship and will function, when appliances are used under<br />
normal use and circumstances and , materially in accordance with the accompanying<br />
documentation provided with such Hardware Products for a period of one year.<br />
15. Can the warranty be extended?<br />
Although the initial one-year hardware warranty cannot be extended, after the warranty<br />
expires Check Point will provide RMA (hardware replacement) services to all appliances<br />
covered by an active support contract.<br />
Classification: [Unrestricted]—For Check Point users and approved third parties<br />
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