Customer Satisfaction Benchmarking
Customer Satisfaction Benchmarking
Customer Satisfaction Benchmarking
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<strong>Satisfaction</strong> Score Washroom (2001)<br />
4.40<br />
4.20<br />
4.00<br />
3.80<br />
3.60<br />
3.40<br />
Performance<br />
below passenger<br />
expectation<br />
Washrooms<br />
3.20<br />
3.00<br />
Q2/01<br />
Q3/01<br />
Q4/01<br />
Q1/02<br />
Q2/02<br />
Q3/02<br />
Q4/02<br />
Q1/03<br />
Q2/03<br />
Q3/03<br />
Q4/03<br />
Q1/04<br />
Q2/04<br />
Q3/04<br />
Q4/04<br />
Q1/05<br />
Q2/05<br />
Q3/05<br />
Q4/05<br />
Average Score<br />
Quarter / Year<br />
AIRPORT AUTHORITY HONG KONG<br />
AIRPORT AUTHORITY HONG KONG
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