Performance Benchmarking in Utility Regulation: The ... - IWA

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Introduction (cont.) Competitive environment Competition by comparison (Yardstick competition - YC) Benchmarking “Benchmarking can be briefly defined as the process of seeking excellence through the systematic comparison of performance measures with reference standards” (Marques, 2006) 4
Benefits of benchmarking use in the regulation Main advantages of benchmarkin g use Strong incentives are provided to operators to be efficient and innovative, mitigating the costs of operation and the capital expenses; An on-going pressure is put on the water utilities to improve the quality of service; A fairer recovery of costs and of the capital investments is assured; An increase of transparency and sharing of information, minimising its asymmetry between different stakeholders (specially between regulator and operators). Benchmarking 5
Page 1 and 2: Performance Benchmarking in Utility
Page 3: Introduction Water and Wastewater S
Page 7 and 8: Methodology Firstly Secondly Questi
Page 9 and 10: Results 9
Page 11 and 12: Case-studies studies Victoria, Aust
Page 13 and 14: Case-studies studies (cont.) Zambia
Page 15 and 16: Case-studies studies (cont.) Italy
Page 17 and 18: Conclusions Benchmarking… … cr
Page 19: Thank you for your attention ! Rui

Performance Benchmarking in Utility Regulation: The ... - IWA

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