THE ROYAL SCOTSMAN - Luxury Territory

THE ROYAL SCOTSMAN
TERMS AND CONDITIONS
1. YOUR TOUR INCLUDES
State Cabin with twin or single accommodations and private en suite shower and toilet facilities;
table d’hôte meals daily, including wine and all alcoholic beverages; sightseeing excursions and
entertainment; and all applicable taxes.
2. YOUR TOUR DOES NOT INCLUDE
Crew gratuities and Travel insurance. (A&K’s Passenger Travel Protection Program, which helps
provide reimbursement in the event of unexpected cancellation, is strongly recommended).
3. TOUR PAYMENT (INDIVIDUAL BOOKINGS)
A deposit of 25% of the tour price is required at the time of booking. The remainder of the
cost of your tour is due 90 days prior to departure. If your reservation is made within 90 days
of departure, the entire cost of the tour must be paid at the time of confirmation.
4. TOUR CANCELLATION (INDIVIDUAL BOOKINGS)
Cancellations received 120 days or more prior to departure will be subject to cancellation
fee of 5% of the tour price; cancellations received 119–56 days, 25%; cancellations received
55–21 days, 50%; and cancellations received 20 days or less, 100%.
In the unlikely event that it is necessary for The Great Scottish & Western Railway Company Ltd.
(GS&WR) to cancel a tour or to make a major change to a confirmed tour (and a major change
is a change to the departure date, or a change to departure time of more than 12 hours),
GS&WR will advise A&K who will tell guests as soon as is practically possible before departure.
Guests will then have the choice of accepting the major change with such alternative arrangements
for the tour, or choosing an alternative departure date for the tour, or withdrawing from the
contract and accepting a full refund of all monies paid.
Other than major changes as above, GS&WR reserves the right to make changes in routings,
visits and tour timings at any time, and although will, if practical, be advised of any such changes
before departure, GS&WR is not obligated to advise guests or pay them compensation.
GS&WR may cancel a tour more than 60 days before departure where the minimum number
of 20 bookings required for a tour has not been met. Guests will then have the choice of
accepting an alternative departure date for the tour, or withdrawing from the contract and accepting
a full refund of all monies paid.
5. REFUNDS FOR MISSED DAYS
There will be no refunds for days missed on any tour.
6. PRICES AND ARRANGEMENTS
Quoted tour prices include planning, handling and operational charges, and are based on current
rates of exchange, tariffs and taxes as of June, 2007. A&K and/or the Great Scottish & Western
Railway Company reserve the right to increase tour prices to cover increased costs, tariffs and
taxes received after prices are published, and to reflect fluctuations in foreign exchange markets.
7. LIMITS ON ABERCROMBIE & KENT’S RESPONSIBILITY
Abercrombie & Kent, Inc., its employees, shareholders, officers, directors, successors, agents
and assigns (collectively A&K), does not own or operate any entity which is to or does provide
goods or services for your trip. It purchases transportation (by aircraft, coach, train, vessel or
otherwise), hotel and other lodging accommodations, restaurant, ground handling and other
services from various independent suppliers (including from time to time other affiliated
Abercrombie & Kent companies). All such persons and entities are independent contractors.
As a result A&K is not liable for any negligent or willful act of any such person or entity or of
any third person.
In addition and without limitation, A&K is not responsible for any injury, loss, death, inconvenience,
delay or damage to personal property in connection with the provision of any goods or services
whether resulting from but not limited to acts of God or force majeure, illness, disease, acts
of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or
PAGE SEVEN
terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical
or other failure of aircraft or other means of transportation or for failure of any transportation
mechanism to arrive or depart on time.
Travel Advisories and Warnings: It is the responsibility of The Traveler to become informed about
the most current travel advisories and warnings by referring to the U. S. State Department’s
travel website at www.travel.state.gov/ or by phone at 1-888-407- 4747. In the event of an
active State Department Travel Warning against travel to the specific destination location(s)
of the trip, should The Traveler still choose to travel, notwithstanding any travel advisory or
warning, The Traveler assumes all risk of personal injury, death or property damage that may
arise out of the events like those advised or warned against.
Arbitration Agreement: Any controversy or claim arising out of or relating to these Terms and
Conditions, to the Limits on Abercrombie & Kent’s Responsibility clause, to the brochure, to any
information relating in any way to the trip, to the trip itself, or to any products or services related
to the trip, shall be settled solely and exclusively by binding arbitration in Chicago, Illinois in
accordance with the Commercial Arbitration Rules of the American Arbitration Association,
except that (a) in lieu of a personal appearance at arbitration, the arbitration may be conducted
by telephonic means, (b) arbitration is the exclusive forum for dispute resolution (no court
actions), and (c) except as otherwise provided by statute, each party shall bear its own costs
and expenses and an equal share of the arbitrator and administrative fees.
Travelers Representations: The Traveler represents that neither he nor she nor anyone traveling
with him or her has any physical or other condition or disability that could create a hazard to
himself or herself or other members of the tour. A&K reserves the right to decline to accept
anyone on a trip. A&K reserves the right to remove from the trip, at his or her sole expense,
anyone whose condition is such that he or she could create a hazard to himself or others, or
otherwise impact the enjoyment of other passengers on the trip.
ANY PAYMENT TO ABERCROMBIE & KENT CONSTITUTES YOUR ACCEPTANCE OF THE
TERMS AND CONDITIONS SET OUT HEREIN AND IN MORE SPECIFIC PRE-DEPARTURE
PASSENGER DOCUMENTATION, INCLUDING THE RESERVATION INFORMATION FORM.
Abercrombie & Kent, Inc. accepts all major credit cards.
ASTA TOP TOUR OPERATOR PROGRAM
Abercrombie & Kent, Inc. is a member of the American Society of Travel Agents’ TOP Program,
open only to select tour operators.
UNITED STATES TOUR OPERATORS’ ASSOCIATION
Abercrombie & Kent, Inc., as an Active Member of the United States Tour Operators Association
(“USTOA”) is required to post $1 Million with USTOA to be used to reimburse, in accordance
with the terms and conditions of the USTOA Travelers Assistance Program, the advance
payments of Abercrombie & Kent, Inc. customers in the unlikely event of A&K’s bankruptcy,
insolvency or cessation of business. Further, you should understand that the $1 Million posted
by Abercrombie & Kent, Inc. may be sufficient to provide only a partial recovery of the advance
payments received by Abercrombie & Kent, Inc.
Complete details of the USTOA Travelers Assistance Program may be obtained by writing to
USTOA at 275 Madison Avenue, Suite 2014, New York 10016, or by email to
information@ustoa.com or by visiting their website at www. USTOA.com.
For reservations, contact your travel agent or
Telephone 1-800-323-7308 or 1-630-954-2944
Facsimile 1-630-954-3324
info@abercrombiekent.com
www.abercrombiekent.com
© Venice Simplon-Orient-Express Ltd whose registered and head office is at 20 Upper
Ground, London SE1 9PF. Telephone +44 (0)20 7921 4000. Registered in England No. 1551659.
This publication is copyright Venice Simplon-Orient-Express Ltd 2007.
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