2012 Nursing Practice and Progress Annual Report (pdf) - UW Health

Empirical Quality
Empirical Outcomes cont.
92
Overall Nursing Section Score - Emergency Department
Press Ganey Patient Satisfaction Survey
40K-50K ED Visits Peer Group
100
90
90
80
88
70
86
84
82
80
FY08Q1
FY08Q2
FY08Q3
FY08Q4
FY09Q1
FY09Q2
FY09Q3
FY09Q4
FY10Q1
FY10Q2
FY10Q3
FY10Q4
FY11Q1
FY11Q2
FY11Q3
FY11Q4
FY12Q1
FY12Q2
FY12Q3
FY12Q4
Mean Score
60
50
40
Percentile Rank
30
20
10
0
UWHC ED Mean Score ED Peer Group Mean Score UWHC's ED Peer Group Percentile Rank
Note - ED Visits Peer Group changed from 30K-40K visits to 40K-50K visits FY10 Q1
Patient Satisfaction—For FY12, the percentile rank for overall ED patient satisfaction with nursing care started at the 63rd and ended
at the 89th percentile rank.
4.5
Total Patient Falls Per 1000 Blended Patient Days
4.0
3.5
3.0
2.5
2.0
1.5
1.0
0.5
0.0
Jul-10
Aug-10
Sep-10
Oct-10
Nov-10
Dec-10
Jan-11
Feb-11
Mar-11
Apr-11
May-11
Jun-11
Jul-11
Aug-11
Sep-11
Oct-11
Nov-11
Dec-11
Jan-12
Feb-12
Mar-12
Apr-12
May-12
Jun-12
Fall Rate
Trendline Fall Rate
Nursing Sensitive Outcome Measures—Overall patient falls reached a high rate of 4.04 in April 2012, then decreased to a rate of
2.23 in June 2012.
20